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Your Phone

Procedure

Step 1

Press Applications

Step 2

Select Phone information > Report problem.

Step 3

Enter the date that you experienced the problem in the Date of problem field. The current date appears in

this field by default.

Step 4

Enter the time that you experienced the problem in the Time of problem field. The current time appears in

this field by default.

Step 5

Select Problem description.

Step 6

Select a description from the displayed list.

Step 7

Press Submit.

Lost Phone Connectivity

Sometimes, your phone can lose its connection to the call control system. When this connection is lost, your

phone displays a message to let you know that this happened.

If you are on an active call when the connection is lost, the call continues. However, you do not have access

to all the normal phone functions because some functions require information from the call control system.

Your softkeys might not work as you expect.

When the phone reconnects to the call control system, you'll be able to use your phone normally again.

Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,

is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty.

Cisco One-Year Limited Hardware Warranty Terms

Cisco IP Phone 8800 Series User Guide