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You can answer the oldest call available on all your phone lines, including Hold Reversion and Park

Reversion

calls that are in an alerting state. Incoming calls always have priority over Held or Park

Reversion calls.

When working with multiple lines, you typically press the line button for the incoming call you want

to answer.

If you just want to answer the oldest call regardless of line, press Answer.

You can view a list of all your active calls—from all your phone lines—sorted in chronological

order, oldest to

The list of all calls is useful if you have multiple lines or if you share lines with other users.

The list displays all

You can share a single phone number with one or more of your coworkers. For example, as an administrative

assistant, you might be responsible for screening calls for the person that you support.

When you share a phone number, you can use that phone line just like you would any other line, but you should

be aware of these special characteristics about shared lines:

• The shared phone number appears on all phones that share the number.

• If your coworker answers the call, the shared line button and the session button are solid red on your phone.

• If you put a call on hold, your line button is solid red and the session button pulses red. Your coworker's line

button is also solid red and the session button pulses red.

Contacts

You can look up a coworker's number from your phone, which makes it easier to give them a call. Your

administrator sets up and maintains the directory.

Dial a Contact in the Corporate Directory

Procedure

Step 1 Press Contacts

Step 2 Select the directory name that you have defined.

Step 3 Select a search criteria.

Step 4 Enter your search criteria and press Submit.

Step 5 Select the contact and press Dial.

Add a New Contact to Your Personal Address Book

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P a g e

newest.

your calls together.

Cisco IP Phone 8800 Series User Guide

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