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Multiple Lines

If you share phone numbers with other people, you could have multiple lines on your phone. When you have

multiple lines, you have more calling features available to you.

Answer the Oldest Call First

You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion

calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.

When working with multiple lines, you typically press the line button for the incoming call you want to answer.

If you just want to answer the oldest call regardless of line, press Answer.

View All Calls on Your Phone

You can view a list of all your active calls—from all your phone lines—sorted in chronological order, oldest to

newest.

The list of all calls is useful if you have multiple lines or if you share lines with other users. The list displays all

your calls together.

Shared Lines

You can share a single phone number with one or more of your coworkers. For example, as an administrative

assistant, you might be responsible for screening calls for the person that you support.

When you share a phone number, you can use that phone line just like you would any other line, but you should

be aware of these special characteristics about shared lines:

• The shared phone number appears on all phones that share the number.

• If your coworker answers the call, the shared line button and the session button are solid red on your phone.

• If you put a call on hold, your line button is solid red and the session button pulses red. Your coworker's line

button is also solid red and the session button pulses red.

Video Calls

Cisco IP Phone 8865 supports video calls with a built-in video camera.

Make a Video Call

Cisco IP Phone 8865 supports video calls as long as the person you're calling also has a video phone.

The ring on the outside of the camera controls the shutter.

Procedure

Step 1 Turn the ring around the camera clockwise to open the shutter.

Step 2 (Optional) Press Self-view and move the camera up and down to improve the perspective.

Step 3 Make your call.

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