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CALNET 3: Cisco Hosted Collaboration Solution from AT&T: Quick reference guide

Placing a call



Dial the number using:



Dial pad



Contacts button to access the recent calls

or Corporate Directory.



Choose your calling method:



Pick up the handset.



Press the line button.



Press the New Call soft key.



Press the Redial soft key.



Press the speakerphone button.



Press the headset button.

Notes:



Internal calls can be completed by dialing the

7-digit extension.



You must dial 9 to make an external call.



You must dial a 1 before the area code.



Call duration is monitored through a call timer

on the display.

Answering a call

You can answer a call using:



Handset



Headset



Speakerphone



Soft keys



Answer: answers the call, defaults to

speakerphone.



Decline: sends call directly to voicemail.

Customizing ring tones

This phone has 14 different ringtones that can be set

for each line on the phone.



Press the Applications button.



Select Settings.



Select Ringtone.



Use the Navigation cluster to scroll through

the ring tones.



Press the Play soft key to hear a sample of the

highlighted ring tone.



Press the Set soft key to change your ring tone

to the highlighted choice.



Press the Apply soft key to confirm your

selection.

Placing a call on hold

During an active call:



Press Hold button or Hold soft key.

To remove from hold:



Press Hold again or Resume soft key.

Notes:



Music on hold will not play if a conference call is

put on hold.



If multiple calls are held, use the up/down arrows

to switch between calls and press Resume soft

key to select the desired call.



To make another call while one is on hold, press

the New Call soft key to obtain dial tone.



If a call is on hold for 30-45 seconds, your phone

will ring once at your desk as a reminder.

Programmable buttons

The programmable buttons (also known as feature or line

buttons) will change color depending on the event:



Solid green: Active call or two-way intercom is in

progress



Fast flashing green: Call is on hold



Solid amber: Private line in use



Flashing amber: Incoming (ringing) call



Solid red: Remote line in use (if applicable)



Flashing red: Remote line on hold (if applicable)

Line icons

The following list describes the icons visible on the

display:



Registered line: telephone



Ringing/incoming call: phone with bouncing

handset



Outgoing call: phone with lifted handset



Active call: handset with arrow



Calls forwarded: headset



Call on hold: blinking phone with flashing upside

down handset



Voice mail messages: envelope beside applicable

line key

Cisco Unified IP phone 8851

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