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Step 5 If desired, press the Dial softkey to speed dial the highlighted number from the

call history list.

You might need to use the Edit softkey to add digits to the front of the number. For

example, if the call was from an outside, long‐distance caller, you might need to add the

digits "91" to the front of the number.

Step 6 When you are finished, press the Exit softkey twice to exit the selected directory

menu and exit the directories menu.

CALL FORWARDING

Using Call Forwarding (Softkey)

Call Forwarding for the Cisco IP Phone 7940/7960 might be handled from a network

configuration by the system administrator; or call forwarding can be set up by performing the

following steps.

Step 1 Press the Forward softkey.

Step 2 Dial the Outside Access Digit enter the digits for the number (to which the

phone will be forwarded) using the dial pad. Please Forward softkey to confirm the

number.

Step 3 When finished dialing, verify Forwarded to xxxxxxxxx (which is the number the

phone is forwarded to) is displayed above the softkeys on the LCD screen.

Disabling Call Forwarding

Call Forwarding for the Cisco IP Phone 7940/7960 can be disabled by performing the

following steps.

Step 1 Press the Forward softkey. Press the more softkey. Press EndCall softkey.

Step 2 Verify the message Forwarded to xxxxxxxxx is no longer displayed on the LCD

screen.

To Enable call forwarding (remotely)

To enable call forwarding from a remote location, call into our Call Forwarding System.

Step 1 Dial 208‐287‐5427.

Step 2 Enter your ten digit phone number (desk phone) followed by the # key.

Step 3 Then enter your web portal password followed by the # key. (Note: if you do

not have web portal enable use 3278 as your password.)

Step 4 Enter the ten digit number that you would like your calls forwarded to,

followed by the # key. Once the number is entered and accepted the call will

disconnect.

Step 5 Hang up.

To disable the feature

Step 1 Dial 208‐287‐5427.

Step 2 Enter your ten digit phone number (desk phone) followed by the # key.

Step 3 Then enter your web portal password followed by the # key. (Note: if you do

not have web portal enable use 3278 as your password.)

Step 4 Press the # key, to overwrite the forwarding number.

Step 5 Hang up.

To Enable call forwarding (Out of Service)

Call Forward (Out of Service) automatically forwards calls to another location when your

business phone goes out of service due to switch failure, internet loss or power loss. This

feature must be preconfigured prior to the outage. This feature is only for each individual

phone sets and does not apply to ported main numbers. Please call the Help Desk at 208‐287‐

5524 to setup Main Number Out of Service Forwarding

To enable Call Forward (Out of Service)

Step 1 Lift the handset and dial 70*.

Step 2 Enter the number using your dial pad.

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