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For customers in AL, FL, GA, KS, SC, TN

MGCP.U.1304.O

Matrix User Guide Table of Contents

Getting Started ..........................................................................................3

CommPortal ................................................................................................3

Support .........................................................................................................3

Phone Components ..............................................................................4

Softkey Buttons .....................................................................................6

Using Keypad Shortcuts .....................................................................7

Caring for Your Phone .........................................................................8

Using Basic Phone Functions ...............................................................9

Using the Speakerphone ....................................................................9

Using the Headset with Your IP Phone .........................................9

Choosing Your Preferred Audio Device ........................................10

Adjusting Call Volume and Muting .................................................10

Adjusting Call Volume .........................................................................10

Adjusting the Ringer Volume ...........................................................10

Using Mute ...............................................................................................10

Placing or Answering a Call ..............................................................11

Using Dial Assistance ...........................................................................11

Putting a Call on Hold .........................................................................11

Resuming a Call .....................................................................................11

Ending a Call ...........................................................................................12

Transferring Calls ...................................................................................12

Redialing ...................................................................................................13

Viewing and Returning Missed Calls ..............................................13

Turning Call Waiting On and Off .....................................................14

Placing a Three-Way Conference Call ...........................................15

Using Your Personal Directory .........................................................15

Using the Call History Lists................................................................16

Accessing Voicemail ................................................................................17

Direct transfer to Voicemail ..............................................................17

Using Advanced Phone Features ........................................................17

Creating Speed Dials ...........................................................................17

Using Speed Dials .................................................................................18

Customizing Your LCD Screen .............................................................18

Using Ring Tones .......................................................................................19

Rebooting Your Phone ............................................................................19

Additional Support ...................................................................................20