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Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series

Solution

• Check the volume level on your headset.

• Ensure that the audio output on your device is set to Cisco Headset.

• Ensure that the headset base is plugged into a power source. The headset cannot function without its

• Make sure that your wireless headset is paired with its base. Place the headset into the base to pair the

• Check that the headset base is properly connected to your desired call device.

• If you use your headset with a multibase, make sure that your desired call source is selected.

• Check the battery level on your wireless headset.

Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series

Problem

You cannot be heard when using your Cisco Headset 520 Series or Cisco Headset 530 Series.

Solutions

• Check to make sure your microphone is not muted. Press Mute on your controller or wireless headset

• Make sure that the microphone boom has been lowered. For optimal sound, the headset microphone

• Make sure that your headset is properly plugged into your preferred call device.

Cisco Headset 500 Series User Guide

• On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications

and select Accessories.

• On a Cisco IP Phone with Multiplatform firmware: Press Applications

Accessories.

• In Cisco Jabber: Click Menu > Options > Audio.

• In Cisco Webex Meetings: From the Select Audio Connection drop-down list, select Cisco Headset.

base.

headset and base. Make sure that the headset is properly seated.

to mute and unmute your microphone. When you are muted on a call, Mute on your inline controller or

call indicator LED on your base shows solid red.

should be no further than 1 in (2.5 cm) from your mouth.

Troubleshooting

and select Status >