Cisco Headset Administration
Firmware Management
Most phones and devices connected to the Unified Communications Manager support the Cisco Headset 500
Series and Cisco Headset 700 Series. Install the latest phone firmware release and device package before
connecting your headset to a phone. When the headset first connects, it downloads the required firmware and
begins the upgrade process.
For a given headset model, the following two firmware options are supported:
• Remain on current version—Choose this option if you want the headset to remain on the existing
• Latest—Choose this option to upgrade or downgrade the headset. The system installs and runs the chosen
Firmware Considerations
• Users assigned to the standard headset template will always receive the latest headset firmware and
• Settings shown in the Headset Template Configuration (both Standard and Custom) are always set to the
Headset Template Management
You can assign headset templates to user profiles in Unified Communications Manager to configure default
headset settings for your users when their Cisco IP Phone resets. Users may override their individual headset
settings from their Cisco IP Phone. Unified Communications Manager supports two types of headset templates:
Standard Default Headset Configuration Template
This is the system default template that contains the factory default settings for all headset model series. This
template contains the headset settings supported by the latest headset firmware installed on your system for
all your headset model series. You cannot edit the default settings though you can change the profile
configuration setting.
Note
The Standard Default Headset Configuration template is created only when the Cisco Headset Service is
activated in the Cisco Unified Serviceability user interface.
By default, all User Profiles are associated to the standard headset template unless the administrator associates
these user profiles to any of the custom defined headset templates. You can make copies of the standard default
headset template to create custom template with customized values of the parameters including the headset
firmware version.
firmware version (that is, the headset firmware version is not upgraded to the latest system firmware
version).
software, even if that firmware is an older release from what the headset currently has.
For example, if you choose 1-5-1-10 as the latest, that firmware will be installed on the headset regardless
of whether the headset currently has 1-5-1-9 or 1-5-1-11.
settings.
Latest firmware for all headset model series.
Cisco Headset 500 Series Administration Guide
Firmware Management
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