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Your Headset and Base Won't Pair

Solution

This is a known limitation in the Cisco Headset 500 Series with Firmware Release 1.0(2) or older. Update your

headset firmware to the latest firmware release.

Your Headset and Base Won't Pair

Problem

Your headset is seated in the wireless base but they have not paired. The headset and battery indicator LEDs

on the base flash rapidly. It should take no longer than 10–12 seconds for the headset and base to pair.

Solution

Power cycle the headset.

1. With the headset off the base, press and hold the Call button

headset is off.

2. Seat the headset back on to the base. The headset automatically turns on and pairs with the headset base.

Note

If the headset does not have the most recent software load, the headset will begin to update.

Base with Y-Cable Doesn't Work

Problem

The Cisco Headset 560 Series with standard base or multibase does not work when plugged into a Cisco IP

Phone with the Y-cable.

Solution

Conference Feature Issues on Your Cisco Headset 560 Series

Problem

Your headset or base doesn't enter conferencing mode when you try to add a guest headset.

Troubleshooting and Maintenance

Check that all Y-cable connectors are plugged into the appropriate ports on the phone.

Phone: AUX port and headset port

Base: USB port

For on-premises phones, check that Connect e-hook headset is selected in Applications

settings > Aux port.

Troubleshooting and Maintenance

for 4 seconds until the LED on the

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