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Problems?

Checking the lights on the scanner

First, check the indicator light on the scanner.

Indicator light

Flashing green

Green

Flashing red

Red

Off

Troubleshooting

If your problem is listed here, try these suggestions.

Problem

The New Hardware

Wizard appears on

your screen.

You see a message

about

a HI-SPEED USB device

on Windows XP.

You see an error

message when you try

to scan, or

the scanner does not

scan.

Description

The scanner is warming up or scanning.

The scanner is ready to scan.

Try restarting your computer and turning the

scanner off, and then on again.

If the red light is still flashing, contact your dealer.

Try the scanning operation again.

Make sure the scanner is connected to your

computer, and turned on.

Solution

Click Cancel, and then follow the steps

described in "Installing the Software" on page

5. Disconnect the scanner before installing the

software.

Click the x in the corner of the message to close

it. Your scanner will work correctly, although not

at maximum speed.

Make sure the scanner is connected to your

computer, plugged into an electrical outlet,

and the power button is turned on.

Problems?