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EPSON

Date:

12/24/2001

PSB #:

PSB.2002.01.004

Reference:

TE00-684 Rev.A

Product(s):

StylusScan 2500

Subject:

Epson Smart Panel Patch for Windows Me

This bulletin was created to inform you of an issue that occurs after installing Smart Panel for the

StylusScan 2500 on Windows Me.

Issue:

The Scanners and Cameras Events feature in Windows Me does not support the version of

Epson Smart Panel bundled with your product. Consequently, after you install Smart Panel, the

program does not show up under the Send to this Application list in the Events box. This prevents

the Scan button on your StylusScan product from working properly in Windows.

Resolution:

A patch for Smart Panel that corrects this problem is now available on Epson's web site. Go to

www.epson.com

and navigate to the StylusScan 2500 support page to find the updated patch.

Before installing the patch you must have Smart Panel 1.10A already installed on your computer.

To verify if you have this version on your computer, launch Smart Panel. On the main user

interface screen, click on the light bulb icon in the upper left corner. Click About to see the

version. If the version says 1.00A then you will need the updated software CD (CPD-9146R1).

Please call the Epson technical support line at 562 276-4382 (U.S.) or 905 709-2567 (Canada) to

obtain a copy. If you have Smart Panel 1.10A installed, then follow these steps to load the patch:

1) Follow the on-screen instructions to extract the patch files. Then double-click on

Setup.exe to start the installation.

2) Follow the on-screen instructions to complete the installation.

3) Once the installer has finished copying the files to your hard drive, you get an Information

dialog box on the screen that says Smart Panel has been successfully installed. Click

OK.

4) Open Control Panel and double-click Scanners and Cameras.

5) Double-click on the StylusScan 2500. Click on the Events tab. The Send to this

Application box should now list Epson Smart Panel. The program should have a

checkmark in front of it. If it does not then put a checkmark in the box. Then click Apply

and OK.

RODUCT

UPPORT

ULLETIN

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