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Getting a GPS signal on your navigation device

IMPORTANT: If your navigation device doesn't receive a GPS signal, you might be impacted

by the GPS Week Number Rollover.

If your navigation device doesn't receive a GPS* signal, your driving view may appear grey,

your location icon may appear grey, or you may see an error message on the screen, depending

on which device you have. Note that even under optimal circumstances it can take a couple of

minutes for your device to receive a signal.

There are several possible causes for GPS issues. Follow the checklist below to find the solution

that works for you.



Your view is obstructed. If you are in a wooded area, near tall buildings or water it can

take longer than normal for your device to receive a GPS signal. Try moving to an area

with an open view of the sky if possible.



The software or QuickGPSfix file for your device needs to be updated. In order to

quickly receive a GPS fix, your device needs to have the latest software installed.

Connect to TomTom HOME or MyDrive Connect and download any software and

QuickGPSfix updates.

Detailed steps for devices that use MyDrive Connect

Detailed steps for devices that use TomTom HOME

If you have a connected device that receives TomTom Services through your Smartphone

or a built-in SIM card, you receive automatic updates for QuickGPSfix as soon as they

are available. For Smartphone Connected devices you need to connect to a compatible

Smartphone in order to receive updates.



You have moved to a different location since last using your navigation device. If you've

moved a significant distance, for instance by plane, since last using your navigation

device, it can take up to 45 minutes to receive a GPS fix.



Your navigation device is not working correctly and needs to be reset. In some cases, if

the software on your navigation device is not working as expected, you may need to reset

the device. See

resetting a device before you receive a GPS signal.

*Some newer TomTom navigation devices use the GLONASS system in addition to GPS but the

steps remain the same. For more information about GPS and GLONASS, see

Installing MyDrive Connect

Click here to see which products/categories this applies to.

Click here for more information.

how to reset your device

here. Note that it can take a little while after

our

glossary.