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Connectivity
I am not able to
Issues
access my camera.
Setting Up
During setup on
device for Android
and iOS, during
the last step I am
not able to find my
camera and the setup
fails.
Connectivity
Even though I am
Issues
accessing my camera
from the same Wi-Fi
network, I still find
my camera is shown
as remote. I can
only access it for 5
minutes at a time.
Camera
When I try to view
the camera, I get a
prompt for camera
firmware upgrade.
What should I do?
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BLINK1_USA_V3_2013_04_18.indd 36-37
Please check if the camera is
within Wi-Fi range. If the LED
on your camera is slow blinking,
please try to move the camera
closer to the router for better Wi-
Fi range and try again.
Please reset the camera to setup
™
mode and try again. Press and
hold the RESET button on the
bottom of the camera untill you
hear a long beep. Wait for a
minute for the camera to restart.
The camera LED is blinking
fast, indicating that it is in setup
mode. Now restart the setup
from your Smartphone again.
Please check your wireless
router settings. In routers like
Buffalo there is an option called
Wireless Isolation. Please
disable this option.
Please upgrade your firmware.
This takes around 5 minutes. We
push upgrades from time to time
to improve the camera features.
APP
I am not able to find
the iOS application in
the App Store
General
Which platforms
are supported
for accessing my
camera?
General
I do not hear the
sound when I am
accessing a remote
camera.
General
What is the meaning
of "Local Camera"
and "Remote
Camera"?
Help
Help
This is a known issue for some
users using iOS version 6.0.1.
SM.
Please use the following link on
your iPad browser to download
the application:
https://itunes.apple.com/us/
app/monitor-everywhere/
id577753318?mt=8&uo=4
®
Windows
XP SP3 or above
Mac iOS version 10.7 or above
®
Internet Explorer
version 8.0
or above
®
Firefox
version 11.0 or above
™
Chrome
version 18.0 or above
®
Safari
version 5.1 or above
™
Java
version 7 or above
™
Android
version 2.3.6 or above
®
®
iPhone
/iPad
iOS version 4.3
or above
You can tap on the speaker
icon in the video stream screen
to hear audio. By default the
audio is not ON when you are
accessing a remote camera.
When you are accessing your
camera from the same wireless
network (Home) in which it is
configured, it is a local camera.
When you are accessing your
camera away from your home
it is a remote camera. You may
be using 3G or Wi-Fi connection
outside of your home.
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