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Account

I am unable to receive a

new password although

I have used the "Forgot

password" option.

Connectivity

I get a message: We

Issues

are having problems

accessing your

Camera. This could be

due to the lack of an

internet connection.

Please wait and try

again later.

Viewing

When I am in "remote

Camera

mode", the video stops

after 5 minutes. How

do I view for longer?

Features

The sound alert setting

threshold is not right.

1. The e-mail might have been sent

to your Junk Mail Folder. Please

check your Junk Mail Folder.

2. There might be a delay in getting

your e-mail. Please wait a few

minutes and refresh your e-mail

account.

1. Please try again in a few minutes.

This could be because of any

issue with your internet

connection.

2. If the problem remains, please

restart your Camera to check if

this fixes the problem.

3. Please restart your Wireless

Router.

When you are accessing your Camera

via a network different from your

home network (over the internet) your

video times out after 5 minutes.

You can click on the Camera again

from the Android™/iOS application

to start streaming again.

If you are accessing from your web-

browser, then you can press on the

Reload button to start viewing your

Camera video stream again.

You can Adjust Sound Sensitivity to

trigger notifications under Camera

Setting menu.

Help