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Setting Up

During setup on

devices for Android™

and iOS, I am not able

to find my Camera

during the last step and

the setup fails.

Connectivity

Even though I am

Issues

accessing my Camera

from the same Wi-Fi

network, I still find my

Camera is shown as

remote. I can only

access it for 5 minutes

at a time.

Camera

When I try to view the

Camera, I get a prompt

for Camera firmware

upgrade. What should I

do?

General

Which platforms are

supported for

accessing my Camera?

Please reset the Camera to setup

mode and try again. Press and hold

the PAIR button on the bottom of the

Camera untill you hear a beep. Wait

for a minute for the Camera to restart.

When the Camera LED is flashing, this

indicates that it is in setup mode. Now

restart the setup from your smartphone

again.

Please check your wireless router

settings. For example, for Buffalo

brand routers there is an option called

Wireless Isolation. Please disable this

option.

Please upgrade your firmware. This

takes around 5 minutes. We push

upgrades from time to time to

improve Camera features.

Minimum requirement:

Windows

*Java browser plug-in needed

Mac OS

version 10.7

Chrome™ version 24

Internet Explorer

Safari

version 6

Java™ version 7

Firefox

version 18.0

Adobe

Flash

Android™ 4.2

iPhone

/iPad

version 9

Player 15.0

iOS version 7.0

Help