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1. Specifications

Picture Problem

When the TV has trouble with the picture, these steps may help

resolve the problem.

The Problem

· Unplug TV from AC outlet and re-plug after

60 seconds.

No picture, or

black and white

· Check that the Colour Saturation is set to

picture.

50 or higher.

· Try different TV channels.

· The compression of video content may

cause picture distortions, especially in fast

moving pictures from sports programmes

and action movies.

The picture is

· If the signal reception is weak or poor,

distorted.

screen distortion may be visible but it is not

a malfunction.

· Mobile phones used close to the TV (within

1 m) may cause noise on analogue and

digital channels.

NOTES

• If the test picture does not appear or there is noise or distortion,

the TV may have a problem. Contact the service company in your

country/region.

• If the test picture is displayed properly, there may be a problem

with an external device. Please check the connections.

• If the problem persists, check the signal strength or refer to the

external device's user manual.

Sound Problem

When the TV has difficulties with sound, these steps may help

resolve the problem.

The Problem

There is no

· Check the volume control of the device

sound or the

(cable, DVD, Blu-ray, etc.) connected to your

sound is too low

TV.

at maximum

volume.

· Check the volume settings.

Picture is normal,

but no sound.

· Check if 'Mute' mode is set to on.

· Make sure that the audio cable is connected

to the correct audio output connector on the

external device.

The speakers are

making an odd

· For antenna or cable connections, check the

sound.

signal information.

· A l o w s i g n a l l e v e l m a y c a u s e s o u n d

distortions.

Picture and Sound Problem

When the TV has difficulties with sound and picture, these steps

may help resolve the problem.

Troubleshooting

Possible Solutions

The Problem

No sound and

· Check if the power cord is plugged into a

picture.

powered AC outlet.

· Press the

activate the unit from Standby.

· Check to see if the LED light is on or not. If

it is, then the TV is receiving power.

I have connected

· Check the correct connection on the external

an external

source and the input connection on the TV.

source to my

· Make sure you have made the correct

TV but I get no

selection for the input mode for the incoming

picture and/or

signal.

sound.

Sound and

· Some electrical appliances may affect TV

picture distorted

set. If you turn off the appliance and the

or appear wavy.

interference goes away, then move it further

away from TV.

· Insert the power plug of the TV set into

another power outlet.

Sound and

· If you use an external antenna, check the

picture is blurry

direction, position and connection of the

or cuts out

antenna.

momentarily.

· Adjust the direction of your antenna or reset

or fine tune the channel.

My File Won't Play

When files aren't playing, this may help resolve the problem.

The Problem

Some files can't

This problem may occur with high-bitrate

be played.

files. Most files can be played back, but

you might experience problems with high-

bitrate files.

Other Issues

Use these procedures to resolve other issues that may occur.

The Problem

Watching TV for an extended period of

time causes the panel to generate heat.

The heat from the panel is dissipated

through internal vents running along the

The TV is hot.

top of the TV. However, after extended

use, you may feel hot when touch it. This

heat, however, is not a defect and does

not affect the TV's functionality.

The TV smells of

This smell is normal and will dissipate over

plastic.

time.

The 'click' sound can be caused when the

The plastic

temperature of the television changes.

cabinet makes a

This change causes the television cabinet

"clicking" type of

to expand or contract, which makes the

sound.

sound. This is normal and the TV is OK.

Possible Solutions

button in the remote control to

Possible Solutions