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TROUBLESHOOTING GUIDE - DLG1058
PROBLEm
General
Circuit breaker trips or fuse
blows when unit is turned on
Unit turns on or off by itself
Lights dim in room while the
unit is on
Power cord gets warm
appearance
Log grate does not turn on in
Manual Mode
Log grate does not turn on in
Remote Mode
Flame Frozen
Flame not bright or flame not
visible
All logs dim, not glowing
One Log dim, not glowing
CaUSE
Short in unit wiring.
Improper circuit current rating
Remote control has a similar frequen-
cy to other remotes in the area.
Radio frequency disturbance from
outside sources.
Defective Remote Control Receiver
Unit is drawing close to circuit current
rating
Normal Operation
Defective power cord
Improper operation
No incoming power from the electrical
wall socket
Defective On/Off Switch
Defective Remote Control Receiver
Improper operation
Remote control not initialized to log
grate
Loose wiring
Remote Control not working
Defective Remote Control Receiver
Loose wiring
Defective flicker motor
Loose wiring
Defective LED lights
Loose connection
Defective Log Grate wiring
Loose connection
Defective LED in Log
SOLUTION
Trace wiring in unit.
Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit into
another outlet or install unit on a dedicated 15
amp circuit.
Replace Remote Control. Initialize to Remote
Control Receiver.
Change the CODE on the Remote Control (see
operation section). Initialize Remote Control and
Receiver
Replace Remote Control Receiver. Initialize to
Remote Control.
Move the unit to another outlet or install unit on a
dedicated 15 amp circuit
The power cord may get slightly warm to the
touch when the heater is on
Replace power cord if cord gets hot to the touch.
Refer to Operation Section
Check Fuse/Breaker Panel
Replace On/Off Switch
Replace Remote Control Receiver. Initialize with
Remote Control.
Refer to Operation Section
Initialize the remote control
Check wiring connections
Install new battery into the Remote Control. Re-
initialize remote control where necessary
Replace Remote Control Receiver where nec-
essary. Initialize Remote Control Receiver to
Remote Control.
Replace Remote Control Receiver. Initialize to
Remote Control
Check wiring connections
Replace flicker motor
Check wiring connections
Replace Log Grate Assembly
Check wiring connections
Replace Log Grate Assembly
Check wiring connections
Connect log to another log grate connection to
verify if log works.
•
If log works, wiring defective - Replace Log
Grate Assembly
•
If log does not work, LED defective- re-
place Log
Continued . . .