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PROBLEm
appearance Continued
Ember Bed dim, not glowing
Flame Shudder
Heater
Heater is not turning Off
Heater is not turning On
Heater is turning off after a
couple of minutes of operation
Heater emits an odor
Heater fan turns on but heater
lacks heat
Heating element is glowing red
Heater fan runs continuously
Noise
Excessive noise with the heater
on
Grinding or excessive noise
with the heater off
!
NOTE: For any additional operational, servicing, replacement instructions or replacement
parts please see the associated Service manual.
1367 Industrial Road
Cambridge ON Canada N1R 7G8
1-888-346-7539
www.dimplex.com
In keeping with our policy of continuous product improvement, we reserve the right to make changes without notice.
© 2012 Dimplex North America Limited
CaUSE
Loose Connection
Defective Ember Bed
Defective Remote Control Receiver
Defective flicker motor
Improper operation
Defective Remote Control Receiver
Improper operation
Loose wiring
Defective heater assembly
Build up of dirt/dust in heater assem-
bly
Defective Heater Assembly
Normal Operation
Defective heater assembly
Improper operation
Loose wiring
Defective heater assembly
Normal Operation
Defective heater assembly
Loose wiring
Defective heater assembly
Dirty heater assembly
Defective heater assembly
Flicker rod hitting or rubbing against
internal components
Defective flicker motor
SOLUTION
Check wiring connections
Replace Ember Bed
Replace Remote Control Receiver
Replace flicker motor
Refer to Operation Section
Replace Remote Control Receiver. Initialize to
Remote Control.
Refer to Operation Section
Check wiring connections
Replace heater assembly
Ensure that exterior intake louvers and log grate
cavity are free of dirt/dust.
Replace Heater Assembly
Normal operation is when the heater emits an
odor for a brief period after the heater is initially
turned on. The heater is burning off any dust ac-
cumulated during manufacturing or operation.
Replace heater assembly
Refer to Operation Section
Trace wiring in unit
Replace heater assembly
Small glowing sections of the element are con-
sidered normal.
If larger glowing sections are causing the heater
to trip the thermal cutout, unplug unit, discon-
tinue use and replace heater assembly.
Trace wiring in unit
Replace heater assembly
Ensure that exterior intake louvers and log grate
cavity are free of dirt/dust.
Replace heater assembly
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from other
components. Replace if necessary.
Replace flicker motor