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TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience
Washer not performing as expected (cont.)
Not cleaning or
Not washing like colors together.
removing stains (cont.)
Not enough detergent used,
or hard water.
Odors
Monthly maintenance not done as
recommended.
Not using HE detergent or using too
much HE detergent.
Door not left open after use.
Sharp items were in pockets during
Fabric Damage
wash cycle.
Strings and straps could have tangled.
Items may have been damaged before
washing.
Fabric damage can occur if washer is
tightly packed.
Liquid chlorine bleach may have been
added incorrectly.
Gray whites, dingy
Load not sorted properly.
colors
Wash temperatures too low.
Not enough detergent used,
or hard water.
Incorrect dispenser
Clogged dispensers or laundry
operation
products dispensing too soon.
Liquid chlorine bleach added to
wrong compartment.
Color-safe bleach or oxi products
was added to liquid chlorine bleach
compartment.
Water in dispenser after cycle has
finished.
20
for assistance and to possibly avoid a service call.
Possible Causes
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Use more detergent for washing heavy soils in cold or
hard water.
Run the Clean Washer with Affresh
washes. See "Cleaning Your Washer" in "Washer Maintenance."
Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer's directions.
The suds from non-HE detergent can cause a film residue which
can result in odor.
See "Cleaning your Washer" section.
This washer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer to dry
between uses.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Tie all strings and straps before starting wash load.
Mend rips and broken threads in seams before washing.
Avoid tightly packing the washer. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
The transfer of dye can occur when mixing whites and colors in
a load. Sort dark clothes from whites and lights.
Use hot or warm washes if safe for the load. Make sure your hot
water system is adequate to provide a hot water wash.
Use more detergent for washing heavy soils in cold or
hard water.
Do not overfill dispenser. Overfilling causes immediate dispensing.
Clean the dispenser compartments, see "Cleaning the Dispenser"
for more information.
Load dispensers before starting a cycle.
Measure detergent and fabric softener. Slowly pour into the
dispensers. Wipe up all spills.
Homes with low water pressure may result in residual powder in the
dispenser. To avoid, select a warmer wash temperature if possible,
depending on your load.
Use only liquid chlorine bleach in the liquid chlorine bleach
compartment.
Add color-safe bleach or oxi products to the HE detergent
compartment or directly to the washer basket before adding the
load. Do not use the chlorine bleach dispenser for color-safe bleach
or oxi products.
It is normal for small amounts of water to remain in dispenser at the
end of the cycle.
Solution
cycle after every 30
®