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Problem solving

The stacker does not detect error conditions such as media

jams. If a media jam occurs, the motor drive and blower

switches off, and the stacker no longer accepts media. This is

the only indication that the stacker is no longer functioning.

Media jams may occur as the media is exiting the printer or as

the media is entering the stacker. When jams occur, the

stacker and printer shut down, and the printer displays an error

code.

Media must be cleared from the stacker and the printer, if

necessary, before a print job can continue.

Stacker 1000 Operator Manual

Problem solving

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Use the following procedure in order to clear a media jam from

the stacker:

1. Move the stacker by pulling the entire stacker outward and

away from the printer.

2. Clear any visible, jammed media from the stacker media

path.

If part of the media is located in the printer media path,

clear the stacker media path first. Refer to the printer

operator manual in order to clear the printer media path.

3. If the media, which is exiting the printer, is still connected to

the media roll inside the printer, cut the media between the

printer and stacker. Refer to the printer operator manual for

more information on how to cut the media.

4. Once the media path is cleared, reposition the stacker

against the printer.

Ensure that the stacker is positioned correctly. The

stacker must be resting against the printer and aligned

with the output area of the printer.