SuPPOrT ANd AddITIONAL INFOrMATION SOurCES
uNrIvALEd SErvICE ANd SuPPOrT
BehindeveryXeroxproductisalargenetworkofcustomer
supportthat'sunrivaledintheindustryandavailablewhenyou
needit.Xeroxserviceprofessionalsuseleading-edgetechnologiesto
keepyouupandrunning.They'reevenlinkedtotheengineerswho
designedyourproduct,soyoucanbeconfidentwhenyouchoose
Xerox.AndgenuineXeroxsuppliesarealwaysreadilyavailable.
TOTAL SATISFACTION GuArANTEEd
TheexclusiveXeroxTotalSatisfactionGuarantee,recognizedas
uniqueintheindustry,coverseveryPhaserdevicethathasbeen
continuouslymaintainedbyXeroxoritsauthorizedrepresentatives
underaXeroxexpresswarrantyoraXeroxmaintenanceagreement.
Youdecidewhenyou'resatisfied.
XErOX OFFICE SErvICES SuPPOrT
Asset Management Services
• A ssetOptimizationandTracking—Processandtoolsto
optimizeanenterprise'sofficeoutputinfrastructureand
reduceoverallcosts
• B reak-FixManagement—Singlepointofownership
andmanagementforbreak-fixserviceforallbrandsof
officeoutputdevices
• S uppliesManagement—Processandtoolstoprocure,mon-
itorandreplenishalldocument-relatedsuppliesproactively
Imaging and Output Management Services
• O utputManagement—Singlepointofmanagement
forofficeoutputfromalloutputdevices—regardless
ofmanufacturer
• I mageCaptureandWorkflow—Cost-efficientsolutionsfor
capturing,managing,retrievinganddistributinginformation
intodigitalrepositories
Support Services
• T echnologyProcurementandDeployment—Acreative
andflexibleend-to-endprint/computerproductacquisition
solutionthatusesasingle-point-of-contactmodel,while
loweringthetotalcostofacquisition
• H elpDeskServices—Abroadrangeofenterpriseservices
managedthroughasinglepointofcontactanddelivered
throughanon-siteoroff-sitemodel
• E ndUserServices—Microsoftsoftwareimplementation,
ITprojectconsultingandcustomereducation
•AccessManagedServices
Student/Patron Access Services
• S tudentandLibraryPatronAccess—Customdesignedand
implementedcustomer-managedsolutionsforstudentand
librarypatronprint-accessmanagement
AddITIONAL INFOrMATION SOurCES
Phaser 6180 Front Panel:
T heFrontPaneloffersdevicesettings,systemstatusand
troubleshootinginformation.
Customer documentation contains:
•InstallationGuide
•QuickUserGuide
•Software/DocumentationCD-ROM
•RegistrationCard
•WarrantyBooklet
On the web:
Visitwww.xerox.com/officefor:
•Product,supplyandsupportinformation
•Downloadingdrivers
•FindingyourlocalXeroxsalesrepresentative
•Onlinedocumentation
Visitwww.xerox.com/office/supportfor:
S upportandserviceinformation,includingthesame
troubleshootingKnowledgeBaseusedbyXerox
CustomerSupportstafftoprovidethelatesttechnical
informationon:
•Applicationissues
•Errors
•Print-qualityissues
•Troubleshooting
PHASE R 6 1 8 0 E VAl U At O R G U IdE
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