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Tableau 1: Troubleshooting

Problème

Connexion problems

Connexion failed

Connexion broken

Problems related to ID and password

User ID and password not valid

Solutions

Check if your card is correctly installed on

the handheld

Check the battery. If the battery is not fully

loaded, connexion problems may occur

Check if the GPRS icon is written in

capitals.

You are maybe out of coverage. Try to

connect on another place where the

coverage is better.

Check if you have well selected the

adequate connexion.

Check if you have completed the right user

name and password corresponding to the

right e-mail address.

Check if you have written the username

are written with the same letter size.

Check if you user id corresponds to the

first part of your e-mail address.

If you do not remember the password and

username, please call the Internet Service

Provider.