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Introduction

1.1.2 Automated Attendant Features

The EAR 5000's automated attendant answers incoming calls and through a series

of recorded menus and telephone directories, helps the callers reach the desired

extensions.

•

Opening Greeting

The EAR 5000 plays a pre-recorded greeting to callers. The opening greeting

usually includes the organization's name, how to reach an extension,

department or operator, how to switch languages, how to leave a message and

to access a directory.

During the greeting, callers can access a department by dialing a single digit,

dialing the extension number or holding for assistance.

•

Operating Modes

Depending on the time and the system schedule, the EAR 5000 answers

external calls with one of four opening greetings:

−

Day Mode

During normal business hours, the EAR 5000 answers calls with a pre-

recorded daytime greeting. The daytime greeting enables the caller to

reach a requested extension, mailbox, department, and directory or to

switch languages.

−

Night Mode

During non-working hours, the EAR 5000 answers calls with a pre-

recorded nighttime greeting that enables the caller to leave a message in a

requested mailbox.

−

Holiday Mode

During holidays, the EAR 5000 answers calls with a special greeting that

enables the caller to leave a message in a specific mailbox or in the

operator's mailbox.

−

Break Mode

The system administrator can program part of the day mode as break time.

During break time, the EAR 5000 answers calls with a special greeting that

enables the caller to leave a message in a specific mailbox or in the

operator's mailbox.

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Installation and Programming Manual