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DFM-TAB Installation Manual

10. Troubleshooting

Dragonfly screens are designed to function trouble-free for years of enjoyment. Most problems occur due to simple

issues. If you have trouble, check the installation while reviewing all instructions. Some of the most common issues

and solutions are also listed below. If you continue to have trouble, please contact an authorized Dragonfly dealer,

or Dragonfly support at [email protected] or (866)838-5052.

Issue

Screen does not react to

any form of control.

Viewing surface is too

high or too low.

IR control does not work

but other modes do.

11. Specifications

Specifications

Screen Material / Gain:

Frame Construction:

Unit of Measure:

Dimensions:

Weight:

Comparable Products:

Motor:

Pg. 14

Solution

•

If the screen is repeatedly reversed while in motion, it may stop moving and

reacting to any control method. This is a safety feature that keeps the motor

from overheating. If this occurs, stop testing for a moment and unplug the

power cord. Wait about 5 minutes, and plug the screen back in.

•

Check the film screen power cable and receptacle. The receptacle may not be

correctly wired, or may not be powered. Use a voltmeter to check for power

and that polarity is correct.

•

Try disconnecting any control cables and using the manual control switch

on the bottom left side of the screen housing. If this works, check the normal

control method for operation for problems. Check the wiring and control codes

being used, or consult with the controller manufacturer to confirm that all

settings are correct. If this doesn't work, check power as indicated above.

•

See Section 7. Screen Adjustments.

•

Change the batteries in the remote. (2x AAA alkaline)

•

Try using the remote at different ranges and angles. There may a lot of

interference in the room, or the line of sight from the remote to the IR receiver

is being obscured. The IR receiver extension cable may be necessary. See

Section 6. Control Setup.

•

If using the extended IR receiver, check the connection and the wire leading

into the connection port for damage, and make sure the plug is pushed in

completely. Make sure the location of the remote receiver can "see" the

commands sent by the remote from the normal area of use.

PVC and fiberglass woven inner layer/ .8 Gain (HC), 1.0 Gain(MW)

Aluminum Alloy, white

Each

See Section 12. Dimensions and Weight

Draper Silhouette/Series E, Da-Lite Contour Electrol, Vutec Lectric IRF

120V AC/.85A