Airwallet anton 기술 매뉴얼 - 페이지 12
{카테고리_이름} Airwallet anton에 대한 기술 매뉴얼을 온라인으로 검색하거나 PDF를 다운로드하세요. Airwallet anton 20 페이지.
페이지 인쇄Tips and troubleshooting
IV.
Troubles
The card is declined
at the terminal
during payment.
Anton cannot find
the location.
Anton showing a 'no
internet' symbol.
The tablet has
not connected to
the terminal - the
Bluetooth icon
on the terminal is
blinking.
The system has long
loading times and is
generally slow.
Devices are shown
with a grey color code
or stated as inactive
on the Anton.
Common Solutions
Go through the KYC information on the dashboard
page 'Overview' and see if any information is missing.
Anton and a minimum of one device on the location
must be powered up.
Try changing the Network Operator on the Anton
by following section C (Anton optimization) of the
installation guide. Make a speed test and see if it helps.
Alternatively, connect the Anton to Wi-Fi if possible.
• Try restarting the terminal by holding the power on/
off button.
• Try restarting the tablet by pressing and holding the
on/off button in the side.
• Check if the device has been set up properly on the
dashboard.
• Try using a paperclip to reach the reset button on the
payment terminal located next to the USB-C port.
It is likely due to a bad internet connection.
Make a speed test on the Anton by following section C
of the installation guide (Anton Optimization). Change
the Network Operator if necessary or connect the
Anton to Wifi if possible.
Airwallet devices might not be activated on the billing
page.
Airwallet ANTON
Technical guide
10