Airwallet anton Teknik Kılavuz - Sayfa 12

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Tips and troubleshooting

IV.

Troubles

The card is declined

at the terminal

during payment.

Anton cannot find

the location.

Anton showing a 'no

internet' symbol.

The tablet has

not connected to

the terminal - the

Bluetooth icon

on the terminal is

blinking.

The system has long

loading times and is

generally slow.

Devices are shown

with a grey color code

or stated as inactive

on the Anton.

Common Solutions

Go through the KYC information on the dashboard

page 'Overview' and see if any information is missing.

Anton and a minimum of one device on the location

must be powered up.

Try changing the Network Operator on the Anton

by following section C (Anton optimization) of the

installation guide. Make a speed test and see if it helps.

Alternatively, connect the Anton to Wi-Fi if possible.

• Try restarting the terminal by holding the power on/

off button.

• Try restarting the tablet by pressing and holding the

on/off button in the side.

• Check if the device has been set up properly on the

dashboard.

• Try using a paperclip to reach the reset button on the

payment terminal located next to the USB-C port.

It is likely due to a bad internet connection.

Make a speed test on the Anton by following section C

of the installation guide (Anton Optimization). Change

the Network Operator if necessary or connect the

Anton to Wifi if possible.

Airwallet devices might not be activated on the billing

page.

Airwallet ANTON

Technical guide