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5.1.2 Video/audio problems

Problem

Possible cause

Fonts and other

characters are dis-

The screen resolution is not

played in large size on

configured properly.

the external display

device.

The letters on the

The settings for the operating

external display device

system's screen resolution are

are too small.

set to 100% by default.

The drivers or BIOS are outdated.

The USB-C cable does not sup-

port the screen.

The connected display

device shows a black

Screen software does not recog-

screen.

nise the external display device.

You do not have a Kaby Lake

(generation 7) processor or

higher.

The dual 4K/SuperSpeed switch

is not in the right position.

The external display

device does not display

the desired resolution.

The screen resolution is not

configured properly.

No sound can be heard

Your HDMI cable does not meet

via the display device.

the required standard.

Solution

Set the screen resolution to the same or lower

than the maximum limit (see

4.9 Configuring

your display

device).

Change the font size on your device.

Windows: Go to the Configuration screen >

Display settings to change the font size.

macOS: Go to the System preferences > Display

screen to change the font size.

Make sure your drives and BIOS are updated with

software from your device's manufacturer. (See

3. Before

use)

Use the included Dataflex USB-C cable (58.083).

Make sure your screen software is up-to-date

and runs on software from your device's manu-

facturer. (See

3. Before

use)

1.3 Laptop

check.

See

Check whether the switch on the back of Link

(see table 2.2) is set to dual 4K or SuperSpeed.

(See:

4.1 Selecting the desired

mode).

Set the screen resolution to the same or lower

than the maximum limit (see

4.9 Configuring

your display

device).

Use certified HDMI 1.4 cables.

5.2 Specifications

5.2.6 Environment

Operating temperature and humi-

5.2.1 Dimensions and weight

dity level:

• 0°C ... +40°C

Width: 315 mm (12,4 inches)

• 20 ... 80% Relative humidity

Depth: 110 mm (4,3 inches)

without condensation (stan-

Height: 32 mm (1.3 inches)

dard)

Weight: 0.5 kg ( 1.1 lb)

Storage temperature and humidity

level:

5.2.2 Interface

• 10... 90% Relative humidity

without condensation

1x USB 3.1 Gen 1 Type C

• -15°C ... +50°C

2x USB 3.1 Gen 1 Type A

Maximum height:

2x USB 2.0 Type A

• In use: 2,000 m

2x HDMI

• In storage: 12,000 m (airplane)

1x Gigabit Ethernet

5.2.7 Certification

5.2.3 Power

AC input: 100V-240V

• 2014/35/EU: CE standard for

DC output: 24V/3,75A, 90W

low-voltage material

• 2014/30/EU: CE standard for

electromagnetic compatibility

5.2.4 Energy consumption

USB compliance testing:

Stand-by: 2W

• USB Type C

On: max. 90W

• USB PD (Power delivery)

• USB SuperSpeed HUB

• Displayport Alt Mode for USB

5.2.5 System requirements

type-C compliance test.

Windows 10 and newer

HDMI 1.4 and Ethernet

Apple macOS Version 10.12 (Sierra)

• HDMI Source PHY Electrical

and newer

• Gigabit Ethernet PHY Electrical

(1000Base-T)