Airdog X5 사용자 설명서 - 페이지 7
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Q&A
Q1: I am concerned about the product safety. May I know more details?
Airdog X5 is built around Safety 1st! We have implemented the following:
A. Smart control: The "smart electronics" control circuit continually monitors the current and voltage levels, and suppresses them whenever
there's any abnormal situation;
B. Anti-fire: Airdog X5 is manufactured with the highest V0-grade fire retardant plastics housing;
C. Child lock: It prevents improper operations when children are playing around it;
D. International reputable third-party verification: Airdog X5 has passed safety test requirements including but not limited to CE, FCC, CQC, ETL,
etc.
Q2: Airdog X5 uses high voltage inside. Is that safe for home use?
Airdog X5 uses an advanced electronic design built around safety. The power consumption of Airdog is equivalent to only a small light bulb! It
has high voltage inside but very low current in the order of micro-amps. The high voltage runs on direct current to avoid any possible electronic
perturbation.
Q3 : Do I have any maintenance cost if I own an Airdog X5?
Airdog X5 was built to be a cost effective and environmentally green solution to reduce maintenance needs!
A. Collecting plates in Airdog X5 is a washable and reusable part, so no more need to spend money on expensive HEPA filters.
B. The composite catalyst layer is also reusable; you may put it directly under the sunlight for 1~2 hours to refresh it. However, some customers
might be very sensitive to any smell and desire to change the composite catalyst layer every 6-24 months to refresh the smell. The cost of the
catalyst layer is only a small fraction of the cost of HEPA. To replace the catalyst layer, please contact your sales resource where you bought
Airdog X5.
Q4: How can I know that my Airdog is really cleaning the air?
The best part of Airdog X5 air purifier is that you can see the effect with your own eyes! You will notice the AQI (Air Quality Index) number
decreasing when the air purifier is on. Also, after using X5 for a week, you can actually see many of the pollutants absorbed on the collecting
plates when you take the plates out to clean.
Q5: Why is the AQI display abnormal on the LCD screen? It's displaying "-C-" or "9XX" instead of numbers?
Display of "-C-" means it is time to do a cleaning.
The "9XX" is an electronics abnormal signal. Please unplug the unit and do a full clean cycle and restart. If the "9XX" still exists, please contact
customer service for further instructions.
Q6: Why isn't the AQI display changing number?
The dust accumulated on the sensor could cause the sensor to be insensitive to reading the air quality. Please clean the sensor with a dry
non-abrasive cloth or a cotton swab with alcohol.
Q7: I heard a "cracking" or "zapping" noise inside the unit. Is that normal?
The occasional "zapping" or "cracking" is normal when bigger particles enter the air purifier and are being zapped by the high voltage, similar to
when a bug zapper traps a bug. These sounds can also occur when your unit needs cleaned and dust or other particles build up inside your unit
on the wire frame, dust collector plates, inner rubber sleeve, or other internal parts. If the "cracking" or "zapping" noise is constant, you should do
a full cleaning cycle (detailed in previous section). Make sure that all parts in the unit are fully dried after you clean them to avoid any water in the
unit when you reinsert the parts. Approximately 80% of noise issues are caused by either dust/particle accumulation on the collecting plates
and/or inner chamber, or by wet collecting plates. Normally, a full and careful clean cycle will take care of this all.
Q8: When should I do a full cleaning cycle?
A. When "-C-" is on the display screen.
B. When "9XX" appears on the display screen even after cleaning the collecting plates.
C. "Cracking / zapping" sounds still exist after cleaning the collecting plates.
D. The unit shuts down and restarts automatically.
Note: Please refer to the "Full Cleaning Cycle" section in the user manual for details.
Q9: Can I clean Airdog X5 by putting the whole unit in the dishwasher?
No. You should not put the whole Airdog X5 unit into the dishwasher! Only the collecting plates part is OK to be washed by a full wash cycle. Please
make sure the collecting plates unit is fully dried before putting it back into your Airdog X5. There could be water residue inside of the collecting
plates even after the drying cycle, so always make sure to take the time to fully dry them.
Q10: How can I confirm that the collecting plates is fully dried?
There are 2 Collecting Plates options. If you have the Fast Drying (FD) Collecting Plates, you can easily take these apart according to the user
manual instructions to clean and dry the parts fully. FD Plates usually take less than 1 hour to dry, and even less time if you hand dry. For Original
Collecting Plates, these take much longer to dry so please put the collecting plates in a dry space for at least 24 hrs. You may put tissues or a paper
towel under the collecting plates to check if it is fully dried. Also, you may put the collecting plates on top of your Airdog X5 and turn the fan on
High to help it dry faster.
Q11: Why does Airdog App connection fail?
A. Airdog App does not support IPv6 network environment.
B. Make sure your Wi-Fi is in 2.4GHz.
C. The home Wi-Fi environment can be complicated. To verify if the smart control system is functional or not, you can use the hotspot on another
phone instead of the home Wi-Fi to try to make a connection. The hotspot could simplify connection complexity and verify the hardware functionality.
D. We have finished the App and server migration. Please double check the label on the back of your unit. If it is a green matrix code you are good
to download the "Airdog Pro" App and connect. If it is a blue matrix code, please check whether your firmware is upgraded or not.
For more details, please visit the Official Website for the App Guide.