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Appendix 1

■ Troubleshooting checklist

Symptom

Scanner does not turn on.

Scanning does not start.

Vertical lines appear in the

scanned image.

The scanned image shifts or

is distorted.

Quality of generated image

is unsatisfactory.

Multifeed* frequently

occurs.

*"Multifeed" is a phenome-

non when two or more

sheets of paper are fed

simultaneously into the

scanner.

TROUBLESHOOTING

Check this item

Have you pushed the power button on

the front of the scanner?

Have you pushed the main power switch

at the back of the scanner?

Is the AC power cable properly con-

nected to the scanner?

Are documents loaded correctly on the

hopper?

Is the ADF closed completely?

Is the USB cable or SCSI cable properly

connected?

(When using the SCSI interface) Is SCSI

ID set correctly?

Does the Function Number Display indi-

cate an alarm or an error?

Does the alarm state remain displayed

even after the scanner has been turned

off and back on again?

Is the glass dirty?

Are the documents loaded correctly?

Are the glass or sheet guides (Black/

White reference area) clean?

Do the documents satisfy the "Docu-

ment Quality" and the "Multifeed Detec-

tion Conditions" in the chapter 7 of the

fi-5950 Operator's Guide?

Are the documents set properly in the

hopper?

Is the document stack loaded on the hop-

per thicker than 50mm (2 inch)?

Are the Brake roller, the Separator

roller or the Pad dirty?

Are the Brake roller, the Separator roller

or the Pad worn out?

Have you set the Paper Thickness on the

Operator panel?

Push the power button.

Push the Main power switch of the scanner. Then

push the power button.

Correctly connect the AC power able to the scan-

ner adapter.

Disconnect the AC power cable, then connect it

again.

If this does not restore the power supply, contact

the store where you purchased the scanner or an

authorized FUJITSU scanner service provider.

Load documents correctly on the hopper.

Close the ADF completely.

Correctly connect the cable. (When a USB hub is

used, check the hub's power supply.)

Set SCSI ID correctly by SCSI ID switch on rear

of scanner.

When the Function Number Display indicates an

alarm or an error, refer to the "6. SOLVING

COMMON PROBLEMS" in the fi-5950 Opera-

tor's Guide for removing the alarm or the error.

Turn off and on the power button.

If this does not eliminate the alarm state, contact

the store where you purchased the scanner or an

authorized FUJITSU scanner service provider.

Clean the glass following the instructions in the fi-

5950 Operator's Guide "4. DAILY CARE".

Load the documents correctly.

Clean the dirty locations.

Scan the documents that satisfy the "Document

Quality" and the "Multifeed Detection Condi-

tions" in the chapter 7 of the fi-5950 Operator's

Guide.

Fan the documents before scanning. Correctly

align the document stack and load them on the

hopper. Refer to "2.6 Loading Documents on the

Hopper" in the fi-5950 Operator's Guide for

details.

Reduce the number of sheets in the document

stack to 50 mm (2 inch) thick or less.

Clean the Brake roller, the Separator roller or the

Pad. Refer to the fi-5950 Operator's Guide "4.

DAILY CARE".

Replace the Brake roller, Separator roller or the

Pad. Refer to the fi-5950 Operator's Guide "5.

REPLACEMENT OF CONSUMABLES".

Set the Paper Thickness thicker.

Refer to

"1.3 Operator Panel" (page.

AP-1

Remedy

2).