Dell XPS 18 사용자 설명서 - 페이지 39

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1. Troubleshooting

Troubleshooting

Battery Problems

Problems

Battery does not charge

Possible causes

• Your computer is not

properly plugged into

a power source.

• You are using an

incorrect power

adapter/cable.

• The power outlet is

not be working.

• The power adapter/

cable is too loosely

connected.

The computer

temperature is lower

than 0 °C or higher than

35 °C.

The battery or power

adapter is damaged.

Possible solution

1 Use the supplied

power adapter and

power cable.

2 Unplug the power

adapter from the wall

and verify that the

outlet is functioning.

3 Check all cable

connections and plug

back into the wall,

then back into the

computer.

4 Check all connectors

to ensure proper

connectivity.

5 Verify that the power

adapter's white LED is

on. If it is not, unplug

and re-plug the power

adapter and/or try

another outlet that is

known to work. If the

LED still does not turn

on, try replacing the

power adapter

Charge the battery in an

ambient temperature

between 0 °C and 35 °C.

Contact technical

support or the

manufacturer to replace

the damaged parts.

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Troubleshooting