Dell XPS 18 User Manual - Page 39
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Troubleshooting
Battery Problems
Problems
Battery does not charge
Possible causes
• Your computer is not
properly plugged into
a power source.
• You are using an
incorrect power
adapter/cable.
• The power outlet is
not be working.
• The power adapter/
cable is too loosely
connected.
The computer
temperature is lower
than 0 °C or higher than
35 °C.
The battery or power
adapter is damaged.
Possible solution
1 Use the supplied
power adapter and
power cable.
2 Unplug the power
adapter from the wall
and verify that the
outlet is functioning.
3 Check all cable
connections and plug
back into the wall,
then back into the
computer.
4 Check all connectors
to ensure proper
connectivity.
5 Verify that the power
adapter's white LED is
on. If it is not, unplug
and re-plug the power
adapter and/or try
another outlet that is
known to work. If the
LED still does not turn
on, try replacing the
power adapter
Charge the battery in an
ambient temperature
between 0 °C and 35 °C.
Contact technical
support or the
manufacturer to replace
the damaged parts.
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Troubleshooting
39