HP StorageWorks 1000 - Modular Smart Array 관리 매뉴얼 - 페이지 32

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HP StorageWorks 1000 - Modular Smart Array에 대해서도 마찬가지입니다: 네트워크 매뉴얼 (8 페이지), 지원 목록 (34 페이지), 오류 방지 매뉴얼 (12 페이지), 기술 백서 (12 페이지), 펌웨어 업데이트 (9 페이지), 개요 (20 페이지), 설치 매뉴얼 (2 페이지), 지원 전화번호 (19 페이지), 참조 매뉴얼 (48 페이지), 릴리스 노트 (13 페이지), 빠른 시작 지침 (8 페이지), 빠른 시작 매뉴얼 (7 페이지), 릴리스 노트 (5 페이지), 교체 지침 (4 페이지), 백서 (13 페이지), 기술 개요 (15 페이지), 빠른 사양 (17 페이지), 사양 (49 페이지), 시작하기 매뉴얼 (34 페이지), 설치 (4 페이지), 설치 매뉴얼 (18 페이지), 분해 지침 매뉴얼 (9 페이지), 프로그래밍 매뉴얼 (8 페이지)

Troubleshooting procedures

The following instructions present typical problems and solutions.

The HP VDS Provider installation works only on the Windows versions listed in the README ﬁle supplied

with the HP Provider. The installer will not install the software on other versions of Windows.

Use a process of elimination to determine whether the problem is with one of the following components:

•

Application you are using to manage the array

•

Windows Disk Management conﬁguration

•

VDS

•

HP VDS Provider

Perform these tests:

Do the array volumes appear in the Disk Management tool? To check, in the Windows menu bar

select Start > Control Panels > Administrative Tools > Computer Management > Storage > Disk

Management. If LUNs are visible, Disk Management, VDS, and the array are communicating

successfully. Any problems may be caused by a conﬁguration problem with the management

application or Provider. If array LUNs are not visible, click Action > Refresh and Action > Scan

Disks. If LUNs are not visible, the problem could be connectivity or conﬁguration of any or

all of the components listed above.

Use the DiskPart utility to check for the presence of array volumes. At the Run command line,

type diskpart.exe. Then type list volume to see a list of volumes. (Type "help" to see a list

of commands.) If array volumes are listed, DiskPart, the array and VDS are communicating

successfully. Any problem with operation could be caused by conﬁguration of Windows Disk

Management, the management application, or Provider. If LUNs are not visible, there may be a

problem with connectivity or with conﬁguration of the array or HP VDS Provider.

If you receive this error message: "The disk management services could not complete the

operation," VDS is not enabled at startup. Click Start > Control Panels > Administrative Tools >

Services > right-click Virtual Disk Service > Properties > click Manual under Startup type and

click OK.

Check the README ﬁle that came with your HP Provider installation ﬁles to verify you are using

compatible versions of software.

Check conﬁguration as explained in Chapter 2 Conﬁguration:

Check connectivity between the array and the server.

Make sure you logged into all devices and software using administrator privileges.

Visit the Microsoft website support knowledge base and search for "VDS logging." Turn on

logging as instructed by Microsoft and use the Microsoft procedure for testing VDS and checking

the log.

Troubleshooting