Troubleshooting
Troubleshooting
Check the following items to help isolate problems with the power supply installation:
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Obtaining Service and Support
For service and support for a product purchased from a reseller, contact the reseller. Resellers offer
a wide variety of Cisco service and support programs, which are described in the section "Service
and Support" in the information packet that shipped with your chassis.
Note
(CCO) as a guest. CCO is Cisco Systems' primary, real-time support channel. Your reseller offers
programs that include direct access to CCO's services.
For service and support for a product purchased directly from Cisco, use CCO.
Cisco Connection Online
CCO is Cisco Systems' primary, real-time support channel. SMARTnet customers and partners can
self-register on CCO to obtain additional content and services.
Note
offers programs that include direct access to CCO's services.
Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added
services to Cisco's customers and business partners. CCO services include product information,
software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures,
descriptions of service offerings, and download access to public and authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced
simultaneously—a character-based version and a multimedia version that resides on the World Wide
Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet
20 Cisco 3600 Series Power Supply Configuration Note
With the power switch on, is the power LED on the front panel on?
— If not, check the AC or DC input, AC or DC source, router circuit breaker, and the power
supply cable (AC) or power supply wiring (DC).
— Check the power supply connection to the motherboard.
— If the power LED is still off, the problem might be a power supply failure.
Does the router shut down after being on a short time?
— Check the fans. If the fans are not working, the router will overheat and shut itself down.
— If the fans are not working, check the power supply connections to the fans.
— Ensure that the chassis intake and exhaust vents are clear.
— Check the environmental site requirements in your router installation and configuration
guide.
If you purchased your product from a reseller, you can access Cisco Connection Online
If you purchased your product from a reseller, you can access CCO as a guest. Your reseller
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