Upgrade the Cisco Headset 500 Series Software
The Cisco Headset 560 Series is supported on Multiplatform Firmware Release 11.2.3 or later. Refer to Cisco
IP Phone 8800 Series Multiplatform Phones Administration Guide for more information.
When the headset first connects, it downloads the required firmware and begins the upgrade process.
Related Topics
Upgrade the Cisco Headset 500 Series Software
You can upgrade the firmware in your Cisco Headset 500 Series. The headset settings are not erased by a
phone reset. The upgrade rule supports HTTP and TFTP protocols.
We provide you with the headset XML file. If the software version in the file is greater than the software on
your headset, the upgrade happens when you plug the headset USB adapter into the phone.
Before you begin
Access the phone administration web page.
Procedure
Step 1
Click Voice > Provisioning.
Step 2
Select the Cisco Headset Upgrade Rule field found in the Cisco Headset Firmware Upgrade section.
Step 3
Specify the TFTP or HTTP protocol, an IP address of the headset upgrade device, and the name of the headset
XML file. Enter the values as a single string in the Cisco Headset Upgrade Rule field.
Caution
Example: http:/10.12.34.210/cisco500headsetinfo.xml
Step 4
Unplug the headset from the phone.
Step 5
Plug the headset into the phone to start the upgrade. The headset upgrade finishes in about 10 minutes.
Headset Administration on Webex Control Hub
Check Headset Inventory in Cisco Webex Control Hub
You can view and sort through individual headsets connected to Cisco Webex Teams for Windows and Mac
through Webex Control Hub. Each headset page displays headset model, serial number, firmware version,
connection status, and how long the headset has been connected.
Procedure
Step 1
From the customer view in https://admin.webex.com/, go to Devices.
Cisco Headset 500 Series Administration Guide
26
Cisco IP Phone Compatibility with the Cisco Headset 500 Series
Do not change the headset XML file contents.
Cisco Headset Administration
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