PLACING CALLS
To place a call:
Lift the handset or
Press the Speaker button or
Press the Headset button or
Press the New Call softkey or
Press a line button
Dial the number
To place a second call on the same
line:
Press the Hold button
Press the New Call softkey
Dial the number
To call an extension number:
Dial the 4-digit extension number
To call an external telephone
number:
Dial 9 + 1 + telephone number
To call Emergency Services:
Dial 911 or 9 + 911
To redial the last number called:
Press the Redial softkey
To place a speed dial call:
While on-hook, enter the speed
dial code
Press the SpeedDial softkey
ANSWERING CALLS
To answer an incoming call:
Lift the handset or
Press the Speaker button or
Press the Headset button or
Press the Answer softkey or
Press the flashing line button
To answer a second incoming call:
Press the flashing line button
To answer a call on a shared line:
Press the flashing line button
ENDING CALLS
To end a call:
Replace the handset or
Press the Speaker button or
Press the Headset button or
Press the End Call softkey
CALL HOLD
To place a call on hold:
Press the Hold button
To retrieve a held call:
Press the Hold button or
Press the Resume softkey or
Press the flashing line button
To toggle between two held calls
on the same line:
Press the flashing line button
To toggle between three or more
held calls on the same line:
Press the flashing line button
Navigate to the held call
Press the Resume softkey
To toggle between held calls on
shared lines:
Press the flashing line button
CALL TRANSFER
To transfer a call:
Press the Transfer button
Dial the extension number or
9 + 1 + telephone number
Option: Announce the caller
Press the Transfer button or
Transfer softkey or hang up
If no answer or the line is busy:
Press the Cancel softkey
Press the Resume softkey or
Press the flashing line button
To toggle between calls:
Press the Swap softkey
To transfer two calls on the same
line to one another:
While connected to an active call,
press the Transfer button
Press the flashing line button
Press the Yes softkey to confirm
and complete the transfer
To transfer a call to a subscriber's
voice mailbox:
Press the Transfer button
Dial ** + the 4-digit extension
number
Press the Transfer button or
Transfer softkey or hang up
CONFERENCE CALLING
To place up to a 8-way conference
call:
While connected to an active call,
press the Conference button
Dial the next participant
Option: Announce the conference
Press the Conference button or
Conference softkey
To add additional participants:
Repeat the above steps
To add an incoming caller to an
existing call or conference:
While connected to the incoming
call, press the Conference
button
Press the flashing line button
Press the Yes softkey to confirm
and complete the conference
To view conference participants:
Press the Details softkey
To remove a participant:
Navigate to the participant to
remove
Press the Remove softkey
CALL FORWARD ALL CALLS
To immediately forward all your
incoming calls to another number:
While on-hook, press the Fwd All
softkey
Dial the extension number or
Press the Messages button to
forward calls to voicemail
To deactivate call forwarding:
Press the Fwd Off softkey
DO NOT DISTURB
To disable/re-enable the ringer for
all incoming calls:
While on-hook, press the DND
softkey
DECLINE
To immediately forward a ringing,
live, or held call to voicemail:
Press the Decline softkey
CALL PICKUP*
To answer a ringing call on a call
pickup group members phone:
Go off-hook
Press the PickUp softkey
Press the Answer softkey
CALLBACK CALLING
To be notified when an unavailable
extension becomes available:
On a ring no answer or busy,
press the CallBack softkey
Press the Exit softkey
Upon callback alert:
Press the Dial softkey
SELF CARE PORTAL
To customize your phone with
speed dials and other options:
Enter into a web browser:
https://myphone.providence.ed
u/ccmuser
Enter your Username:
Network ID
Enter your Password:
Network PW
Click Sign In
EXTENSION MOBILITY
To temporarily configure another
Cisco 7841 phone as your own:
Press the Applications button
Select Extension Mobility
Enter your UserID: Network ID
Enter your PIN: Network PW
Press the Submit softkey
Press the Exit softkey
SINGLE NUMBER REACH (SNR)
To activate/deactivate SNR from
your desk phone:
Press the Mobility softkey
Press the Select softkey to
Enable Mobile Connect/
Disable Mobile Connect
To switch from your desk to your
remote phone:
Press the Mobility softkey
Press the Select softkey to Send
call to Mobile Phone
Answer your remote phone
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