Cisco TelePresence MX300 문제 해결 매뉴얼 - 페이지 28

{카테고리_이름} Cisco TelePresence MX300에 대한 문제 해결 매뉴얼을 온라인으로 검색하거나 PDF를 다운로드하세요. Cisco TelePresence MX300 37 페이지. Telepresence c series telepresence mx series telepresence sx series telepresence ex series
Cisco TelePresence MX300에 대해서도 마찬가지입니다: 매뉴얼 (2 페이지), 시작하기 매뉴얼 (42 페이지), 빠른 참조 매뉴얼 (2 페이지), 빠른 시작 매뉴얼 (12 페이지), 빠른 참조 매뉴얼 (2 페이지), 시작하기 매뉴얼 (46 페이지)

페이지 인쇄

How to create a support ticket

recommended steps:

•

read this document to do some basic troubleshooting and collect logs.

•

Check known bugs. See "Search known bugs" on page 32.

•

Create a support ticket (see below).

if you cannot resolve your issue after reading this guide, you can raise a support ticket with TAC

(Technical Assistance Centre). registered Cisco users can request help from the Cisco Technical

Assistance Center by going to:

http://tools.cisco.com/ServicerequestTool/create/

Before opening a support ticket you should have the following information available:

•

Complete description of the problem.

•

Details on how to reproduce the problem.

•

Versions of software involved in all devices involved.

•

Serial numbers from equipment.

•

Basic status and configuration information from endpoint and other equipment involved, the

xStatus and xConfiguration logs. See "Basic log capturing" on page 28 on how to retrieve

these.

•

logs or packet captures from the systems involved. See "Sip and H.323 call flow logging"

on page 29.

A complete description of the problem and steps taken already to try and resolve early on in a case

will help support resolve the problem more efficiently.

D15029.01 Troubleshooting Guide TC6.0, April 2013.

Getting required log files from the system

Basic log capturing

Capturing the systems configuration and status information

it is useful to enter and capture the output of these to commands when raising a support case:

•

xStatus

•

xConfiguration

The xStatus provides information on the current status of the system, e.g. is it registered or in a call etc,

and the xConfiguration will show all the configuration values set on the systems.

This information is obtained via the command line. To get this information:

•

Use an SSH client to login with the systems ip address (see "Appendix A - Other sources of

information" on page 31).

•

Enter username of admin.

•

Enter the password configured on the system – by default the password is blank.

•

You now have access to the command line interface. Type in:

• xStatus

• xConfiguration

NOTE

This produces a lot of text output. please ensure you capture All of this and forward it to support

as a text (.txt) file.

Troubleshooting Guide TC6.0