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5. Troubleshooting Notes

Check that the STATUS LED is lit

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Connect directly to a USB port (not through a hub or dock) as a test.

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Hot-swapping the SSD is not supported and may corrupt the data.

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Check with the SSD manufacturer for management and diagnostic software.

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UASP, TRIM and S.M.A.R.T. support requires compatible equipment, drive and OS.

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Disconnect the Enclosure, reboot the computer and reconnect the Enclosure.

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Verify that your computer supports data transfer over USB-A or USB-C.

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Test with a different USB cable. Replacement cables must support 10Gbps data transfer for the

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maximum performance.

Test with a different USB-A or USB-C port on the computer.

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Test with a different SATA drive. Drive must be initialized and formatted.

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Windows OS:

Check to see if your computer recognizes the Enclosure: Device Manager > Storage controllers > USB

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Attached SCSI (UAS) Mass Storage Device

macOS:

Check to see if your computer recognizes the Enclosure: About this Mac > System Report > USB

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Device Tree

> USB 3.1 Bus > 235C

Contact [email protected] if you believe that the Enclosure is defective.

USB 3.1 Type-C™ External SATA SSD Enclosure