Motorola MBP164 Connect 사용자 설명서 - 페이지 28

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8. Troubleshooting

Problem

Category

Description / Error

Account

I am unable to login

even after

registration.

Account

I receive an error

message saying:

"E-mail ID is not

registered".

Account

What do I do if I

forget my password?

Account

I am unable to receive

a new password

although I have used

the "Forgot

Password" option.

Setting Up

While I am adding a

new Device to my

account, I am not

able to find any

Device to add.

Problem

Solution

Please check your user name and

password.

Please ensure that you have

registered with us. Tap Sign in to

create an account.

Click on the "Forgot Password"

link on https://

app.hubbleconnected.com/

#lostpassword OR on your

Android™ or iOS application. An

e-mail will be sent to your

registered e-mail address.

The e-mail might have been

sent to your Junk Mail Folder.

Please check your Junk Mail

Folder.

There might be a delay in

getting your e-mail. Please

wait a few minutes and

refresh your email account.

If you are trying to add a Device

which has previously been added

into your account or another

account, you will first have to reset

the Device. Refer to Section 5.5.

Troubleshooting