Motorola MBP164 Connect Посібник користувача - Сторінка 28
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8. Troubleshooting
Problem
Category
Description / Error
Account
I am unable to login
even after
registration.
Account
I receive an error
message saying:
"E-mail ID is not
registered".
Account
What do I do if I
forget my password?
Account
I am unable to receive
a new password
although I have used
the "Forgot
Password" option.
Setting Up
While I am adding a
new Device to my
account, I am not
able to find any
Device to add.
28
Problem
Solution
Please check your user name and
password.
Please ensure that you have
registered with us. Tap Sign in to
create an account.
Click on the "Forgot Password"
link on https://
app.hubbleconnected.com/
#lostpassword OR on your
Android™ or iOS application. An
e-mail will be sent to your
registered e-mail address.
1.
The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2.
There might be a delay in
getting your e-mail. Please
wait a few minutes and
refresh your email account.
If you are trying to add a Device
which has previously been added
into your account or another
account, you will first have to reset
the Device. Refer to Section 5.5.
Troubleshooting