TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience
Vibration or Off-Balance
Vibration, rocking, or
Feet may not be in contact with the
"walking"
floor and locked.
Washer may not be level.
Vibration during spinning
Load could be unbalanced.
or washer stopped with
all dial lights flashing
Noises – For normal operating sounds, go to www.whirlpool.com/help.
Clicking or metallic
Objects caught in washer
noises
drain system.
Washer may be draining water.
Gurgling or humming
Humming
The washer is sensing the load size.
Water Leaks
Check the following for
Washer not level.
proper installation:
Fill hoses not attached tightly.
Fill hose washers
Drain hose connection
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as
recommended.
Washer not performing as expected
Not enough water
Load not completely covered
in washer
in water.
for assistance and to possibly avoid a service call.
Possible Causes
Solution
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in the Installation Instructions.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Avoid washing single items. Balance a single item such as a
rug or jeans jacket with a few extra items. If the dial is flashing,
redistribute the load, close the lid, and press START/PAUSE.
Use Bulky Items cycle for oversized, non-absorbent items
such as comforters or poly-filled jackets. Other items are
not appropriate for Bulky Items cycle. See "Cycle Guide."
Item or load not suitable for selected cycle. See "Cycle Guide"
and "Using Your Washer."
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of
water are removed during the spin/drain cycles.
You may hear the hum of the sensing spins after you have
started the washer. This is normal. Sensing spins will take
several minutes before water is added to the washer.
Water may splash off basket if washer is not level.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
An unbalanced load can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
This is normal operation for an HE low-water washer. The load
will not be completely underwater. The washer senses load sizes
and adds correct amount of water for optimal cleaning. See
"What's New under the Lid."
IMPORTANT: Do not add more water to washer. Adding water
lifts the garments off the washplate, resulting in less effective
cleaning.
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