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Troubleshooting
This section contains troubleshooting information.
Resetting an indoor node to factory default settings
Do a reset when you:
• Remove a device from the field
• Forget the access credential (password)
• Cannot communicate with a device
Caution! When an access point is reset, all configuration information is
!
erased. Exception: The system does not erase the USA (840 and 842)
country codes.
To return an access point to factory defaults with HotView Pro software:
1. Right-click the access point > Factory reset this HotPoint
2. When the confirmation message appears, click Yes.
To do a hardware reset:
The back panel of the access point has a recessed reset button. This is useful
when returning a unit from field service or in recovering a unit you cannot
communicate with.
With a paper clip or stiff wire, press and hold the reset button for 20 seconds. The
LEDs flash to indicate that the reset is in progress.
Improving client experience and device performance
If the access point disconnects clients repeatedly, change the RTS/CTS value to
128.
To improve device performance, assign specific channels to the access point. Do
not use the automatic channel selection feature (auto).
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