Dogtra IQ CLIQ 소유자 매뉴얼 - 페이지 13

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Warranty and Repair Information

1-Year Comprehensive Warranty

Dogtra provides the original purchaser with a 1-YEAR WARRANTY for all

products in the Dogtra Series. The warranty begins from the date of purchase. For

the first year, coverage is for Parts, Labor, and Accessories. After the first year, the

cost of Parts, Accessories, Labor fees, and Shipping fees incurred are the customer's

responsibility. Labor fees will be variable depending on the extent of the work

required.

To Qualify for the Dogtra Warranty

All products must be registered and/or a proof of purchase is required to initiate

repair work under warranty. To register your Dogtra product, log onto our website

at www.dogtra.com, click on the warranty registration link, and fill out the required

information. Registration must be completed within 30 days of purchase. If you do

not have access to a computer, you can call our toll free number at 1-888-811-9111,

and one of our customer service representatives will register the product for you. If

you were unable to register your product within 30 days of purchase, we will accept

all products for repair with a proof of purchase. We strongly recommend keeping

the original receipt. If your product is not registered and a proof of purchase is not

available at the time of service, Dogtra will estimate the age of the unit by the serial

number. Serial number estimates can differ from the actual purchase date. A serial

number estimate is the only method of determining an approximate date of purchase

without product registration or a proof of purchase.

Not Covered Under Warranty

Dogtra DOES NOT offer warranty for products that have been bought secondhand or

as a resold product.

Dogtra DOES NOT replace defective units or provide refunds for products purchased

from us after 30 days from the date of purchase.

Dogtra DOES NOT cover the cost of shipping outside of the Continental United

States.

Issues of replacement and refunds on units purchased less than 30 days from an

authorized dealer must be addressed to the dealer directly. If the products purchased

from an authorized dealer are after 30 days from the date of purchase, please send the

units to Dogtra for service and repair.

Dogtra DOES NOT cover the cost of repairs and replacements due to misuse by the

owner or dog, improper maintenance, and/or lost units. Any water damage on the

Water Resistant Handheld Transmitters will not be covered. All replacement costs for

either the handheld transmitter or receiver/collar will be the owner's responsibility.

The warranty is void if the unit has been altered or an unauthorized person has

damaged the unit while attempting repair work.

The removal of serial numbers from any Dogtra products will void the warranty.

Dogtra reserves the right to retain and discard any parts or accessories that have been

found damaged upon replacement and repair.

Procedure for Repair Work

If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in the

Owner's Manual and call customer service at 1-888-811-9111 for technical support

before sending it to Dogtra for service.

The cost of shipping products under warranty back to Dogtra is the customer's

responsibility. Dogtra is not responsible for units damaged or lost in transition to

Dogtra. Dogtra is not responsible for loss of training time or inconvenience while

the unit is in for repair work. Dogtra does not provide loaner units or any form of

compensation during the repair period.

A copy of the sales receipt showing the purchase date may be required before

warranty work is initiated.

Please include a brief explanation outlining the problem and include your name,

address, city/state/zip code, daytime phone number, evening phone number, and

email address. Or you can visit our website at www.dogtra.com for a service request

form. If the repair costs are not covered under warranty, we will call you for payment

information and authorization. For any questions concerning your Dogtra products,

call us toll free at 1-888-811-9111, M-F 8:00AM - 4:30PM, Pacific Standard Time,

or email us at [email protected] for specific repair inquiries.

Send repair units to:

Dogtra / Repairs

22912 Lockness Avenue

Torrance, CA 90501

U.S.A.