Advanced Bionics Auria Product Manual - Page 15

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Also for Advanced Bionics Auria: Quick Start Manual (20 pages), Troubleshooting Manual (4 pages), Quick Start Manual (6 pages)

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FM Troubleshooting Situations:

Problem

Child cannot hear

when the FM System

is connected

Child reports noise,

static, or distortion with

the FM System

Listening responses are

poorer with the FM System

and Auria than with Auria

alone

Child cannot hear his/her

own voice or other voices

in the environment

Action

1. Verify that the Auria sound Processor is on and at user settings.

2. Verify that the FM system is working, check battery and settings.

3. Verify that your connections are secure.

4. If using the direct connect option, verify that you are using the proper FM Adapter cable.

5. Verify that the Audio-Mixing ratio has been set for FM use (50/50 is recommended for

classroom use).

6. Replace the direct connect cable(s), if this is the connection option being used.

7. If using iconnect, verify that a charged battery is in use.

8. Replace the iconnect.

9. If problem cannot be determined, contact Advanced Bionics for support.

1. Verify that you are using the proper FM equipment and that the Auria sound Processor is

on the appropriate program and settings.

2. Reduce the volume or gain on the FM receiver (if available).

3. Ensure that the transmission range is not exceeded—the broadcast range between FM

transmitters and receivers may begin to break up at distances of 40 feet indoors; 120 feet

outdoors.

4. Ensure that there are no "dead spots" in the classroom.

5. Ensure that the transmitter is worn properly.

6. Try a different FM channel.

7. If problem cannot be determined, contact Advanced Bionics for support.

1. Verify that Auria is set to the appropriate program.

2. Verify that Auria volume is set to the user settings.

3. Verify that the Audio-Mixing ratio has been set for FM use (50/50 is recommended for

classroom use).

4. Increase the gain on the FM receiver (this may need to be completed by the audiologist as

there is special software to adjust the parameters of the FM receiver).

5. Try a 30/70 mixing ratio. You may need to consult with the child's programming audiolo-

gist or parents regarding program settings.

6. If problem cannot be determined, contact Advanced Bionics for support.

1. Verify the Audio-Mixing setting (should be set to either a 50/50 or 30/70 mixing ratio).

2. Verify the Processor and FM are at user settings.

3. Verify that the child isn't experiencing any other complaints.

4. If problem cannot be determined, contact Advanced Bionics for support.

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