Bosch 800 Series Use And Care Manual - Page 41

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Service

How to Obtain Service or Parts

To reach a service representative, see the contact

information at the front of the manual. Please be

prepared with the information printed on your product

rating label when calling.

Rating Label

The rating label shows the model and serial number.

Refer to the rating label on the appliance when requesting

service. The rating label is located on the back side of

the drawer front. Open the drawer to view it.

Self Help

Cooktop Troubleshooting

Use these suggestions before calling for service to avoid

service charges.

Cooktop Problem

Burner(s) do not light / Ignitors do not

spark

Burner flame goes out unexpectedly

Ignitors spark even though knobs are in

the off position

Cooking results are not what was

expected

Water takes too long to boil

Possible Causes and Suggested Solutions

•

Make sure that the gas shut off valve is in the ON position and the gas

supply to the house is not shut off.

•

Make sure the burner caps are properly positioned and the burner

ports are not clogged. Clear ports with a wire or straightened paper clip

if clogged.

•

Make sure the igniters are clean and dry.

•

Check the power supply. It should be properly grounded with the

correct polarity. Make sure the unit is plugged in and the circuit breaker

is not tripped.

•

Make sure that there is no draft in the room.

•

When the electrical power connection has been activated at the first

power up or reconnected after an outage, the igniters may spark once

or twice even though all burner knobs are in the off position.

•

The cooktop is not level.

•

Cooking pan does not fit the surface being used.

•

Cookware is not the type or size recommended.

Time to boil can vary greatly depending on environmental conditions. See

"Boiling Water" in this manual for tips to decrease time to boil.

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