Coram Showers GB5 Quick Start Manual - Page 5

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We are confident in the quality and durability of our Coram range of shower enclosures

and products. As such we offer Coram customers a guarantee against manufacturing

defects and faulty materials subject to the terms and conditions of our Coram product

guarantee as set out in this document.

Please note that our Coram product guarantees are in addition to the legal and statutory

rights of a consumer and these rights are not affected by our guarantees.

Coram product guarantees

(a) 10 year guarantee for Coram shower enclosures, Coram showertrays and Coram

shower panels and bath screens

From the date of installation we will provide a 10 year guarantee in respect of our

range of Coram shower enclosures, Coram showertrays, Coram shower panels and

Coram bath screens against manufacturing defects and faulty materials provided

that the Coram products are installed, used and maintained in accordance with the

manufacturer's instructions, including our care and cleaning advice.

Please note:

(i)

the important additional terms and conditions that also apply to this Coram

product guarantee as set out in section 3 below; and

(ii) that where Coram products are either "ex display", sold at a discount or

used for Business Use then a 5 year guarantee from the date of installation will

apply instead of the 10 year period referred to above. See section 3 below for

further details and the definition of Business Use.

(b) 4 year guarantee for Coram wheel bearing products

From the date of installation we provide a 4 year guarantee in respect of our Coram

wheel bearing products against manufacturing defects and faulty materials provided

that they are installed, used and maintained in accordance with the manufacturer's

instructions, including our care and cleaning advice.

Please note the important additional terms and conditions that also apply to this

guarantee as set out in section 3 below.

From the date of installation we provide a 2 year guarantee as regards our Coram

seals and gaskets against manufacturing defects and faulty materials provided that

they are installed, used and maintained in accordance with the manufacturer's

instructions, including our care and cleaning advice.

Please note the important additional terms and conditions that also apply to this

guarantee as set out in section 3 below.

Additional terms and conditions applying to all the Coram products guarantees.

The following terms and conditions apply to all our Coram product guarantees in

addition to the terms set out in section 2 above.

1. Our product guarantees are only valid where the products are purchased and

used in the United Kingdom and the Republic of Ireland.

2. In bringing a claim under a guarantee, proof of purchase of the product in

question will be required.

3. Where installed, we must be given a reasonable opportunity to inspect the

product in its installed situation.

4. The Coram product guarantee only covers the original installation.

products are not covered by our guarantee once they have been uninstalled, removed

or displaced for any reason; including for example as part of a bathroom renovation.

5. The Coram product guarantee only applies to the original purchaser and is non-

transferable.

6. Where Coram products are "ex display" or sold at a discount or used for Business

Use then a 5 year guarantee from the date of installation will apply instead of the 10

year period referred to in Section 2 above. For the purposes of our guarantees

"Business Use" means a product that is used wholly or mainly in connection with a

business, profession, institution or establishment including of a care or commercial

SHOWER ENCLOSURES

CORAM PRODUCT GUARANTEE

Coram

nature; and for these purposes and by way of non-exhaustive examples only, the

use of our products in following contexts shall constitute Business Use: use in/by

hospitals, landlords, social housing, nursing homes and hotels.

7. Our Coram product guarantees do not cover fair wear and tear or damage arising

from "Misuse and Abuse" which includes the following:

Improper installation (including failure to follow our installation

instructions, local bylaws and general good plumbing practice);

Overtightening of screws/excessive force;

Inappropriate cleaning products and misuse of them;

Failure to follow our cleaning and maintenance instructions;

Abrasive cleaning products;

Accidental damage;

Incompatible products used alongside;

Improper use of products;

Product modification without obtaining manufacturer advice;

Malicious or intentional damage or neglect;

Build-up of mildew and lime scale;

Non-compliance with building regulations and codes of practice;

Incorrect tools being used;

Improper storage and handling of product including exposure to

extreme temperatures;

Installation of a product suspected to be damaged; and

Use of insufficient or inappropriate fixings.

8. Glass: Please note that any toughened glass panels are not covered by our

Coram product guarantee once the installation / assembly activity has commenced.

9. As regards bespoke / tailored products then Coram cannot accept responsibility

under the Coram product guarantee if the measurements or specification supplied to

Coram by the customer or by a third party are incorrect.

10. If in our opinion there is a valid claim under our Coram product guarantee then

we will at our option either provide a replacement product (or part as applicable) or

refund the price of the applicable product. Please note, for the avoidance of doubt

that our Coram product guarantee does not include an installation service nor cover

the cost of any labour to replace a product the subject of a valid claim under our

guarantee.

11. Our policy is one of continuous improvement. Where a valid claim under a

Coram product guarantee has been brought and we offer a replacement product in

circumstances where identical product are no longer available, then we reserve the

right to replace it with our nearest equivalent product.

12. Where we provide a replacement product or part under our Coram product

guarantee then this does not extend the length of the guarantee; such that the Coram

product guarantee on the replacement part or products will expire at the same time

as under the original Coram product guarantee.

13. If a claim is made under a Coram product guarantee and it is ultimately revealed

that the claim is invalid for whatever reason, including for example that the product

has been Misused or Abused (including improperly installed), then we reserve the

right to charge the claimant in respect of any expense we reasonably incur as a result

of dealing with and investigating such claim; including our service personnel's time

and the cost of any replacement products or parts supplied. In addition we reserve

the right to charge for the cost of travel outside mainland UK.

14 It is the customer's and their contractor's responsibility to inspect the products

on purchase and/or delivery to identify any damage or faults. Our Coram product

guarantees do not cover Coram products in circumstances where they are installed

notwithstanding that they are damaged or faulty and such damage or fault is

obvious, or should have been reasonably obvious, immediately prior to installation

commencing. Consequently we will not accept a claim in respect of a Coram product

where it has been installed with a fault that would have been clearly visible before

installation.

Note – for further details regarding claiming under the guarantee plus care and cleaning

advice please go to: