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We are confident in the quality and durability of our Coram range of shower enclosures
and products. As such we offer Coram customers a guarantee against manufacturing
defects and faulty materials subject to the terms and conditions of our Coram product
guarantee as set out in this document.
Please note that our Coram product guarantees are in addition to the legal and statutory
rights of a consumer and these rights are not affected by our guarantees.
Coram product guarantees
(a) 10 year guarantee for Coram shower enclosures, Coram showertrays and Coram
shower panels and bath screens
From the date of installation we will provide a 10 year guarantee in respect of our
range of Coram shower enclosures, Coram showertrays, Coram shower panels and
Coram bath screens against manufacturing defects and faulty materials provided
that the Coram products are installed, used and maintained in accordance with the
manufacturer's instructions, including our care and cleaning advice.
Please note:
(i)
the important additional terms and conditions that also apply to this Coram
product guarantee as set out in section 3 below; and
(ii) that where Coram products are either "ex display", sold at a discount or
used for Business Use then a 5 year guarantee from the date of installation will
apply instead of the 10 year period referred to above. See section 3 below for
further details and the definition of Business Use.
(b) 4 year guarantee for Coram wheel bearing products
From the date of installation we provide a 4 year guarantee in respect of our Coram
wheel bearing products against manufacturing defects and faulty materials provided
that they are installed, used and maintained in accordance with the manufacturer's
instructions, including our care and cleaning advice.
Please note the important additional terms and conditions that also apply to this
guarantee as set out in section 3 below.
(c) 2 year guarantee for Coram seals and gaskets
From the date of installation we provide a 2 year guarantee as regards our Coram
seals and gaskets against manufacturing defects and faulty materials provided that
they are installed, used and maintained in accordance with the manufacturer's
instructions, including our care and cleaning advice.
Please note the important additional terms and conditions that also apply to this
guarantee as set out in section 3 below.
Additional terms and conditions applying to all the Coram products guarantees.
The following terms and conditions apply to all our Coram product guarantees in
addition to the terms set out in section 2 above.
1. Our product guarantees are only valid where the products are purchased and
used in the United Kingdom and the Republic of Ireland.
2. In bringing a claim under a guarantee, proof of purchase of the product in
question will be required.
3. Where installed, we must be given a reasonable opportunity to inspect the
product in its installed situation.
4. The Coram product guarantee only covers the original installation.
products are not covered by our guarantee once they have been uninstalled, removed
or displaced for any reason; including for example as part of a bathroom renovation.
5. The Coram product guarantee only applies to the original purchaser and is non-
transferable.
6. Where Coram products are "ex display" or sold at a discount or used for Business
Use then a 5 year guarantee from the date of installation will apply instead of the 10
year period referred to in Section 2 above. For the purposes of our guarantees
"Business Use" means a product that is used wholly or mainly in connection with a
business, profession, institution or establishment including of a care or commercial
SHOWER ENCLOSURES
CORAM PRODUCT GUARANTEE
Coram
nature; and for these purposes and by way of non-exhaustive examples only, the
use of our products in following contexts shall constitute Business Use: use in/by
hospitals, landlords, social housing, nursing homes and hotels.
7. Our Coram product guarantees do not cover fair wear and tear or damage arising
from "Misuse and Abuse" which includes the following:
a.
Improper installation (including failure to follow our installation
instructions, local bylaws and general good plumbing practice);
b.
Overtightening of screws/excessive force;
c.
Inappropriate cleaning products and misuse of them;
d.
Failure to follow our cleaning and maintenance instructions;
e.
Abrasive cleaning products;
f.
Accidental damage;
g.
Incompatible products used alongside;
h.
Improper use of products;
i.
Product modification without obtaining manufacturer advice;
j.
Malicious or intentional damage or neglect;
k.
Build-up of mildew and lime scale;
l.
Non-compliance with building regulations and codes of practice;
m.
Incorrect tools being used;
n.
Improper storage and handling of product including exposure to
extreme temperatures;
o.
Installation of a product suspected to be damaged; and
p.
Use of insufficient or inappropriate fixings.
8. Glass: Please note that any toughened glass panels are not covered by our
Coram product guarantee once the installation / assembly activity has commenced.
9. As regards bespoke / tailored products then Coram cannot accept responsibility
under the Coram product guarantee if the measurements or specification supplied to
Coram by the customer or by a third party are incorrect.
10. If in our opinion there is a valid claim under our Coram product guarantee then
we will at our option either provide a replacement product (or part as applicable) or
refund the price of the applicable product. Please note, for the avoidance of doubt
that our Coram product guarantee does not include an installation service nor cover
the cost of any labour to replace a product the subject of a valid claim under our
guarantee.
11. Our policy is one of continuous improvement. Where a valid claim under a
Coram product guarantee has been brought and we offer a replacement product in
circumstances where identical product are no longer available, then we reserve the
right to replace it with our nearest equivalent product.
12. Where we provide a replacement product or part under our Coram product
guarantee then this does not extend the length of the guarantee; such that the Coram
product guarantee on the replacement part or products will expire at the same time
as under the original Coram product guarantee.
13. If a claim is made under a Coram product guarantee and it is ultimately revealed
that the claim is invalid for whatever reason, including for example that the product
has been Misused or Abused (including improperly installed), then we reserve the
right to charge the claimant in respect of any expense we reasonably incur as a result
of dealing with and investigating such claim; including our service personnel's time
and the cost of any replacement products or parts supplied. In addition we reserve
the right to charge for the cost of travel outside mainland UK.
14 It is the customer's and their contractor's responsibility to inspect the products
on purchase and/or delivery to identify any damage or faults. Our Coram product
guarantees do not cover Coram products in circumstances where they are installed
notwithstanding that they are damaged or faulty and such damage or fault is
obvious, or should have been reasonably obvious, immediately prior to installation
commencing. Consequently we will not accept a claim in respect of a Coram product
where it has been installed with a fault that would have been clearly visible before
installation.
Note – for further details regarding claiming under the guarantee plus care and cleaning
advice please go to:
www.coram.co.uk/terms-conditions/