Lexmark 34B0185 - High Voltage Laser Printer Troubleshooting Manual - Page 2

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Lexmark 34B0185 - High Voltage Laser Printer Troubleshooting Manual
Job takes longer than expected to
print
Cause
Solution
Job is too complex.
Reduce the complexity of your print job
by eliminating the number and size of
fonts, the number and complexity of
images, and the number of pages in the
job.
Page Protect is set to On. Set Page Protect to Off:
1
From the control panel, press
2
Press
until
appears, and then press
3
Press
until
appears, and then press
4
Press
until
appears, and then press
5
Press
until
then press
Job prints from the wrong tray or on
the wrong paper
Cause
Solution
Control panel menu settings do
Make sure the Paper Size and
not match the media loaded in
Paper Type specified in the
the tray.
printer software match the paper
size and type in the tray.

Incorrect characters print

Cause
Solution
Printer is in Hex Trace mode. If Ready Hex appears on the
display, you must exit Hex Trace
mode before you can print your job.
Turn the printer off and back on to
exit Hex Trace mode.

Tray linking does not work

Cause
Tray linking is not configured
properly.
.
Settings
.
Setup Menu
.

Large jobs do not collate

Page Protect
.
Cause
Off appears, and
Collate is not set to On.
.
Job is too complex.
Printer does not have enough
memory.
Solution
Make sure the media size
and type are the same in
both trays.
Make sure the paper guides
in the trays are set for the
correct media size.
Make sure the Paper Size and
Paper Type are set correctly
in the Paper menu.
For more information, see
the Menus and Messages
Guide on the Software and
Documentation CD.
Solution
From the Finishing menu or the
printer software, set Collate to On.
Note: Setting Collate to Off in the
software overrides the setting in the
Finishing menu.
For more information, see the
Menus and Messages Guide on the
Software and Documentation CD.
Reduce the complexity of the print
job by eliminating the number and
size of fonts, the number and
complexity of images, and the
number of pages in the job.
Add printer memory or an optional
hard disk.
2

Unexpected page breaks occur

Cause
Solution
Job has timed out.
Set the Print Timeout to a higher value:
1
From the control panel, press
2
Press
until
and then press
3
Press
until
appears, and then press
4
Press
until
and then press
5
Press
until
appears, and then press
6
Press
until the desired value
appears, and then press
Lexmark Status Messenger Utility
This program is not available with Windows NT or Windows 2000.
The Lexmark Status Messenger informs you when there are errors
requiring printer intervention. When a printer error occurs, a
message appears on the computer screen telling you what the
error is, and points you to the appropriate recovery information in
the User's Guide.
If you installed the Lexmark Status Messenger with the printer
software, the utility automatically launches when the software
installation is completed.
.
Settings appears,
.
Setup Menu
.
Timeouts appears,
.
Print Timeout
.
.