Avaya 9500 Application Notes - Page 3

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2.1. Interoperability Compliance Testing

All test cases were performed manually. The following features were verified:

 Placing calls to the voicemail system. Voice messages were recorded and played back to

verify that the playback volume and recording level were good.

 Placing calls to internal extensions to verify two-way audio.

 Placing calls to the PSTN to verify two-way audio.

 Hearing ring back tone for outgoing calls.

 Toggling between handset, speakerphone, and headset.

 Using the volume control buttons on the Avaya deskphone.

 Using the mute control button on the Avaya deskphone to mute and un-mute the audio.

 Using the headset with 9404 and 9508 digital deskphones.

For the serviceability testing, the Avaya digital deskphones and headset were restarted to verify

proper operation of the headset after the reboot was completed.

2.2. Test Results

All test cases passed with the following observation(s):

 Incoming call alert is not heard through headset, it is heard through phone.

 The headset button on the Avaya 9400/9500 Digital Deskphone remains activated when

the far-end drops the call. The allows subsequent calls to be answered automatically on

the headset when auto-answer is enabled.

2.3. Support

For technical support and information on Plantronics EncorePro 530/540 Headsets, contact

Plantronics Support at:

 Phone: 1-855-765-7878

1-831-426-5858 (International)

 Website:

http://www.plantronics.com/us/support/index.jsp

JAO; Reviewed:

SPOC 1/15/2015

Solution & Interoperability Test Lab Application Notes

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PlantEnc-9400