Fujitsu fi-5000N Getting Started - Page 25

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Fujitsu fi-5000N Getting Started
Symptom
Scanning does not start
when the [Scan] or [Send
to] button is pressed.
fi-5000N does not appear in
the [Select Scanner] tab of
the fi-5000N Configuration
Tool. (Unable to communi-
cate over the network)
A message informing that
scanner is not found
appears during scanning.
I am identified as a different
user to log in by fingerprint
authentication.
Check this item
Is the scanner showing an error
code? (Does "U" or "E" appear on
the Function Number display of the
scanner?)
Does any error message appear on
the fi-5000N?
Turn off the fi-5000N and reconnect
the USB cable. Does the problem
prevails even after you turn on the
power again?
Turn off the fi-5000N and reconnect
the network cable. Does the problem
prevail even after you turn on the
power again?.
1. Is the network cable connected?
2. Is the Hub turned on?
3. Is the fi-5000N's IP address set cor-
rectly?
4. Is the fi-5000N turned on?
Is the fi-5000N added to [Favorite] on
the [Select Scanner] tab of the fi-
5000N Configuration Tool?
Isn't the status of the fi-5000N "Inac-
tive" on the [Select Scanner] tab of fi-
5000N Configuration Tool after it is
added to [Favorite]?
Isn't the indication of the Scanner to
be connected to the fi-5000N is "------
-" on the [Select Scanner] tab of the
fi-5000N Configuration Tool?
Isn't the status of the fi-5000N "Busy"
on the [Select Scanner] tab of fi-
5000N Configuration Tool?
Is the fingerprint unique to the user?
Aren't multiple users registered using
the same fingerprint?
Note down the displayed message,
and take the appropriate action sub-
ject to the displayed message.
Take the appropriate action subject
to the displayed message.
Check whether there is a problem
with the USB cable or the scanner.
Check whether there is a problem
with the network cable or the network
(such as the hub and router).
Check whether there is a problem
with the network cable or the network
(such as the hub and router).
Add the fi-5000N you want to use to
[Favorite].
Check if your using fi-5000N is
turned on and the network is online.
Check if your using fi-5000N is con-
nected to the scanner and the scan-
ner is turned on.
The fi-5000N is being used by
another user.
Wait until it becomes available.
Then, update the displayed [Select
Scanner] tab, check that the status of
fi-5000N is "Active", and scan the
document again.
Every user must be registered using
the unique fingerprint.
fi-5000N Getting Started
Remedy
AP-2