Aquasana AQ-SFRO Owner's Manual - Page 11

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TROUBLESHOOTING GUIDE

Issue

Resolution

Common

How do I know I connected the tubing all the way?

Questions

A visual way to ensure you are inserting the tubing all the

way into the quick connect is to put a mark 5/8" up from

the end of the tube; the tube should be inserted that far.

After installing the system and flushing, leaks may not

appear. Ensure your system is not leaking by checking

post-installation periodically. Recheck an hour after the

tank is filled with water, which takes about an hour.

Can I install the cartridges in the wrong stage?

No, the guides to help with insertion can only fit in their

correct cartridge slot.

How do I know I connected the filter correctly?

The cartridge handle should be horizontal and handle

labeling should be right side up.

How do I know the system is filtering my drinking water?

The best way to know if you're drinking filtered water is to

purchase a TDS test kit and a contaminant reduction test.

Or, have a licensed professional test your drinking water.

Why is my water running out black?

Because the filters are new, they may contain carbon fines.

The flushing process ensures all remaining carbon fines are

flushed out. While this affects the color of the water, it is not

harmful. Ensure you flushed your system for the stated time

on page 11.

Insert

Lock in

Vertically

Horizontally

Issue

Resolution

Common

Is the system supposed to make noise?

Questions

The only noise the system should make is a quiet gurgling

from the airgap faucet. During set up you may hear

sputtering from air leaving system.

I have an existing airgap dedicated faucet; can I use

that with this system?

Yes, your existing airgap faucet will work if you have the

same tube sizing on your current airgap faucet or by using

an adapter. The tube size needed for the drain connection

to airgap is ¼", so ensure you have the proper size tubing.

You won't need to change the 3/8" red line from the air gap

drain to the drain saddle – leave connected. The blue tube

(water line) from the system to the faucet will need to be ¼".

You will need an adapter if you don't have the correct

size tubing.

In order to maintain the NSF/ANSI 58 certification of this

product, the drain line installation must comply with the

standard requirements of a vertical air gap of two pipe

diameters or 25 mm (1 in), whichever is larger, or an air gap

faucet that is tested and certified against NSF/ANSI 58 must

be included.

I have an existing, non-airgap, faucet; can I use that with

this system?

Yes, you can use a non-airgap faucet, but it is a safety

requirement with reverse osmosis systems to use an airgap

along the drain line. If you don't want to use an airgap faucet,

you must purchase an airgap separately.

How do I dispose of the filter cartridges?

You can take the entire filter cartridge and put it in the trash.

It, unfortunately, can't be recycled but is designed with

minimal components to help reduce waste.

TROUBLESHOOTING GUIDE